At a Glance
- Tasks: Provide proactive support to help people with diabetes manage their care effectively.
- Company: Join MiniMed, a leader in diabetes care with a people-first culture.
- Benefits: Enjoy a competitive salary and flexible benefits tailored for your lifestyle.
- Other info: Flexible remote work with opportunities for career growth in a dynamic environment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Fluent in English and Spanish/Portuguese, with customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Service Representative in Proactive Services, you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the MiniMed therapy journey. Your focus will be to build confidence, enable therapy success, and strengthen long-term loyalty, working closely with internal partners to deliver coordinated support for people with diabetes and their carers.
Key Responsibilities
- Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long-term retention.
- Guide people with diabetes and carers to education, resources, and self-service tools that simplify care and enable self-management.
- Contribute to ongoing program and process improvements to enhance outreach effectiveness.
- Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs.
- Manage proactive outreach, follow-ups, and administrative tasks effectively while meeting KPIs.
Required Knowledge And Experience
- Bachelor’s degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment.
- Multilingual, fluent in English and Spanish/Portuguese.
- Strong communication and interpersonal skills with a customer-first mindset.
- Proactive and organised, with strong time management and ability to prioritise.
- Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About MiniMed
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
Remote Bilingual Customer Support Specialist (Diabetes Care) in Watford employer: Mini Med
At MiniMed, we pride ourselves on being an exceptional employer, offering a flexible work environment that prioritises employee well-being and professional growth. Our commitment to making a positive impact in the lives of people with diabetes is matched by our dedication to supporting our team members with competitive salaries, comprehensive benefits, and opportunities for career advancement. Join us in Watford, where you can be part of a collaborative culture that values innovation and empowers you to make a meaningful difference every day.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Bilingual Customer Support Specialist (Diabetes Care) in Watford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on social media, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills can help them achieve their goals. Practise common interview questions and have some examples ready that showcase your customer service experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Remote Bilingual Customer Support Specialist (Diabetes Care) in Watford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the role. Highlight your experience in customer service, especially if you've worked in a contact centre or similar environment. We want to see how your skills align with our mission to support people with diabetes!
Show Off Your Language Skills:Since this role is bilingual, don’t forget to emphasise your fluency in English and Spanish/Portuguese. We love seeing candidates who can communicate effectively with diverse customers, so let us know how you’ve used your language skills in previous roles.
Be Proactive in Your Approach:In your application, demonstrate your proactive mindset. Share examples of how you've taken initiative in past jobs, whether it’s improving processes or helping customers. We’re looking for team members who can adapt and thrive in a dynamic environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at Mini Med
✨Know Your Stuff
Make sure you understand the role of a Customer Support Specialist in diabetes care. Familiarise yourself with the MiniMed therapy journey and how proactive support can make a difference. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Language Skills
Since this role requires bilingual communication, be prepared to demonstrate your fluency in both English and Spanish/Portuguese during the interview. Practise common customer service scenarios in both languages to showcase your skills effectively.
✨Be Proactive and Organised
Highlight your ability to manage multiple tasks and priorities. Share examples from your past experience where you successfully handled outreach or follow-ups, and explain how you kept everything organised. This will resonate well with their need for someone who can adapt to changing priorities.
✨Emphasise Team Collaboration
Discuss your experience working in teams and how you’ve contributed to improving processes. Mention any specific instances where you collaborated with others to enhance customer support, as this aligns with their focus on teamwork and coordinated support.
