At a Glance
- Tasks: Provide empathetic customer support to Spanish-speaking clients using diabetes care devices.
- Company: Join MiniMed, a leader in diabetes innovation and compassionate care.
- Benefits: Enjoy a competitive salary, flexible benefits, and a hybrid work model.
- Other info: Be part of a diverse team dedicated to improving diabetes care worldwide.
- Why this job: Make a real difference in people's lives while developing your career in a global team.
- Qualifications: Fluent in Spanish and English, with 1-2 years of customer service experience.
The predicted salary is between 27000 - 28000 £ per year.
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About The Role
We are looking for an independent, talented Patient Services Representative able to provide customer support to our customers using our equipment. If you are a Spanish speaker, emotionally intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis. You will be supporting our customers in Spain who are using our devices for diabetes care and you will be part of a wider team that speaks various languages, making this truly a global opportunity within our organisation.
Responsibilities
- Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
- Accurately and consistently documenting customer feedback and troubleshooting completed on the call.
- Ensuring on or above-target compliance with call quality standards and managing time effectively by prioritizing calls, follow‑up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
- Acts as a liaison between sales personnel and technical staff.
Required Knowledge And Experience
- Spanish required together with English both written and oral.
- Requires full job knowledge of systems and procedures obtained through prior work experience or education.
- Effective multi‑tasking (navigating between programs to access customer data and input text during the call).
- 1‑2 years work experience in a customer service environment.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package.
Bilingual Patient Services Representative (Spanish and English) in Watford employer: Mini Med
At MiniMed, we pride ourselves on fostering a supportive and inclusive work environment where employees can thrive both personally and professionally. As a Bilingual Patient Services Representative in Watford, you will enjoy a hybrid working model, competitive salary, and a flexible benefits package, all while making a meaningful impact in the lives of individuals living with diabetes. Join our diverse team and take advantage of unique growth opportunities within a global organisation dedicated to innovation and compassion.
