At a Glance
- Tasks: Support customers with product-related queries and provide technical assistance.
- Company: Join a dynamic team at MiniMed in Watford, offering hybrid work options.
- Benefits: Enjoy a competitive salary and flexible benefits tailored to your needs.
- Other info: Great career growth opportunities and a focus on employee well-being.
- Why this job: Make a difference by helping customers while developing your skills in a supportive environment.
- Qualifications: Fluent in Danish and English, with 1-2 years of customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
Location: Watford, Hertfordshire, United Kingdom.
Employment type: Full time, hybrid (remote/on-site).
About the Role
We are looking for an independent, talented Customer Services Representative who can provide support to our customers using our equipment. If you are a Danish speaker, emotionally intelligent and empathetic, you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis.
Responsibilities
- Provide advice and support to customers, dealers, distributors, and sales personnel, responding to product‑related questions and delivering safe and reliable technical support.
- Accurately and consistently document customer feedback and troubleshooting completed on the call.
- Ensure on or above‑target compliance with call quality standards and manage time effectively by prioritising calls, follow‑up, and administrative tasks to achieve team and individual key performance indicators (KPI).
- Act as a liaison between sales personnel and technical staff.
Required Knowledge & Experience
- Danish required together with English both written and oral.
- Requires full job knowledge of systems and procedures obtained through prior work experience or education.
- Effective multi‑tasking (navigating between programs to access customer data and input text during call).
- 1‑2 years work experience in a customer service environment.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package. We support employees at every stage of their career and life through a wide range of benefits, resources and competitive compensation plans designed to assist you at every stage of your career and life.
Bilingual Customer Services Representative (Danish & English) in Watford employer: Mini Med
At MiniMed, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values emotional intelligence and empathy. Our hybrid work model in Watford allows for flexibility while providing comprehensive career growth opportunities and a competitive benefits package tailored to support you at every stage of your life and career.
