At a Glance
- Tasks: Provide proactive support to help people with diabetes manage their care effectively.
- Company: Join MiniMed, a leader in innovative diabetes solutions.
- Benefits: Enjoy a competitive salary and flexible benefits tailored for you.
- Other info: Flexible remote work and opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Fluent in English and Italian with customer service experience.
The predicted salary is between 30000 - 40000 € per year.
As a Patient Services Representative in Proactive Services, you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the MiniMed therapy journey. Your focus will be to build confidence, enable therapy success, and strengthen long-term loyalty, working closely with internal partners to deliver coordinated support for people with diabetes and their carers.
Key Responsibilities
- Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long-term retention.
- Guide people with diabetes and carers to education, resources, and self-service tools that simplify care and enable self-management.
- Contribute to ongoing program and process improvements to enhance outreach effectiveness.
- Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs.
- Manage proactive outreach, follow-ups, and administrative tasks effectively while meeting KPIs.
Required Knowledge And Experience
- Bachelor’s degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment.
- Multilingual, fluent in English and Italian.
- Strong communication and interpersonal skills with a customer-first mindset.
- Proactive and organised, with strong time management and ability to prioritise.
- Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About MiniMed
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we’ve been redefining what’s possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we’re dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
Bilingual Customer Service Representative (English & Italian) in Watford employer: Mini Med
At MiniMed, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. Our flexible working arrangements in Watford allow for a healthy work-life balance, while our commitment to professional development ensures that you can thrive in your career. Join us in making a meaningful impact on the lives of people with diabetes, where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Service Representative (English & Italian) in Watford
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with a friend or in front of the mirror. Focus on showcasing your bilingual skills and customer service experience, as these are key for the role.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the application window to open. Reach out directly to the hiring manager or team via LinkedIn to express your interest and ask any questions.
✨Tip Number 4
Stay organised! Keep track of the jobs you’ve applied for and follow up if you haven’t heard back after a week or two. This shows your enthusiasm and keeps you on their radar!
We think you need these skills to ace Bilingual Customer Service Representative (English & Italian) in Watford
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about being bilingual, make sure to highlight your English and Italian skills right from the start. Use both languages in your application where appropriate to show us you’re comfortable switching between them!
Tailor Your Experience:We want to see how your past experiences relate to the role. Be specific about your customer service experience and any relevant skills that align with our mission of supporting people with diabetes. Make it personal!
Be Proactive in Your Approach:Just like the role requires, show us your proactive side in your application. Mention any instances where you took the initiative to solve a problem or improve a process. We love seeing that kind of mindset!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Mini Med
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and Italian, make sure to practice speaking and understanding both languages. You might be asked to demonstrate your language skills during the interview, so consider preparing a few scenarios where you can showcase your ability to communicate effectively in both languages.
✨Know the Company and Its Mission
Familiarise yourself with MiniMed's mission to support people living with diabetes. Understanding their values and how they aim to improve the lives of their customers will help you align your answers with what they’re looking for. It shows that you’re genuinely interested in the role and the company.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter in this role. Prepare examples from your past experience where you successfully handled difficult situations or provided exceptional support. This will demonstrate your proactive approach and customer-first mindset, which are key for this position.
✨Showcase Your Organisational Skills
As the job involves managing outreach and administrative tasks, be ready to discuss how you prioritise your workload and stay organised. You could mention specific tools or methods you use to keep track of tasks and ensure you meet KPIs, as this will highlight your suitability for the role.
