At a Glance
- Tasks: Provide proactive support to people with diabetes, guiding them through their therapy journey.
- Company: Join MiniMed, a leader in innovative diabetes care and support.
- Benefits: Competitive salary, flexible benefits, and a people-first culture.
- Other info: Dynamic role with opportunities for growth in the evolving MedTech industry.
- Why this job: Make a real difference in lives while developing your career in a supportive environment.
- Qualifications: Fluent in English and Finnish, with customer service experience and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About The Role
As a Patient Services Representative in Proactive Services, you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the MiniMed therapy journey. Your focus will be to build confidence, enable therapy success, and strengthen long‑term loyalty, working closely with internal partners to deliver coordinated support for people with diabetes and their carers.
Key Responsibilities
- Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long‑term retention.
- Guide people with diabetes and carers to education, resources, and self‑service tools that simplify care and enable self‑management.
- Contribute to ongoing program and process improvements to enhance outreach effectiveness.
- Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs.
- Manage proactive outreach, follow‑ups, and administrative tasks effectively while meeting KPIs.
Required Knowledge And Experience
- Bachelor’s degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment.
- Multilingual, fluent in English and Finnish.
- Strong communication and interpersonal skills with a customer‑first mindset.
- Proactive and organised, with strong time management and ability to prioritise.
- Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
Bilingual Customer Service Representative (English & Finnish) in Watford employer: Mini Med
At MiniMed, we pride ourselves on being an exceptional employer, offering a supportive and innovative work culture that prioritises the well-being of our employees. As a Bilingual Customer Service Representative, you will not only contribute to meaningful change in the lives of people with diabetes but also benefit from a competitive salary, flexible benefits, and ample opportunities for personal and professional growth in a collaborative environment. Join us in making a difference while enjoying a fulfilling career in a company that values your contributions and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Service Representative (English & Finnish) in Watford
✨Tip Number 1
Get to know the company inside out! Research MiniMed's mission and values, especially their focus on making a difference for people with diabetes. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, make sure you can express yourself clearly in both English and Finnish. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former MiniMed employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. You never know who might give you a leg up!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining MiniMed and ready to contribute to their mission from day one.
We think you need these skills to ace Bilingual Customer Service Representative (English & Finnish) in Watford
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about being bilingual, make sure to highlight your English and Finnish skills right from the start. Use examples that showcase how you've used these languages in customer service settings.
Tailor Your Application:Take a moment to read through the job description and align your experience with the key responsibilities. We want to see how your background fits into helping people with diabetes, so don’t hold back on those relevant experiences!
Be Personable:This role is all about connecting with customers, so let your personality shine through in your application. Use a friendly tone and share stories that demonstrate your strong communication and interpersonal skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mini Med
✨Know Your Stuff
Before the interview, make sure you understand MiniMed's mission and how they support people with diabetes. Familiarise yourself with their products and services, especially those related to patient support. This will show your genuine interest in the role and help you connect your skills to their needs.
✨Show Off Your Language Skills
Since this role requires fluency in both English and Finnish, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in Finnish. Practising common customer service scenarios in both languages can give you a leg up.
✨Highlight Your Customer-Centric Approach
MiniMed values a customer-first mindset, so be ready to share examples from your past experiences where you went above and beyond for customers. Think of specific situations where you helped someone feel more confident or supported, as this aligns perfectly with the role's responsibilities.
✨Be Ready to Adapt
The job requires adaptability and strong time management skills. Prepare to discuss how you've handled changing priorities in previous roles. Share examples that showcase your ability to manage multiple tasks while still meeting KPIs, as this will resonate well with what they're looking for.
