At a Glance
- Tasks: Support customer care and supply chain processes while making a difference for diabetes patients.
- Company: Join MiniMed, a leader in innovative diabetes solutions with a people-first culture.
- Benefits: Enjoy flexible work, health insurance, and opportunities for training and growth.
- Other info: Dynamic role with a hybrid work model and a focus on process improvement.
- Why this job: Be part of a mission-driven team that impacts lives and drives innovation.
- Qualifications: Fluent in English and Portuguese, with experience in ERP and CRM systems.
The predicted salary is between 31500 - 38500 £ per year.
Bilingual Customer Care & Supply Chain Representative (English & Portuguese) remote type Flexible locations Watford, Hertfordshire, United Kingdom time type Full time
At Mini Med, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe.
You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About The Role
At Minimed, we value what makes you unique.
Join a company that thinks differently to solve problems, move forward, and deliver meaningful innovations to our patients with diabetes.
A new position is available to support the Customer Care team.
If you believe you have the skills and motivation to work in this dynamic and exciting environment, supporting our patients and the business,
This is a 12 month fixed term contract position based in the Watford office (hybrid work model).
- A Day at Minimed
- Provide daily support in Minimed's "order-to-delivery" processes.
- Provide professional support to the Center of Excellence and the field sales team
- Contribute to the company's customer satisfaction goals.
- Handle all incoming calls and emails in shared inboxes, prioritizing urgent inquiries and orders, and taking responsibility until resolution.
- Take charge of incident resolution and reactive communication with the client or patient.
- Contribute to the improvement and standardization of processes (internal and external) and be able to participate in or lead projects.
- Be responsible for registering and documenting client or patient details in internal systems.
Skills We Need
- Previous experience with ERP—preferably SAP—and CRM Salesforce
- Strong communication skills
- Structured work style, resilience, and customer focus
- Motivation for process improvement
- Ability to motivate others to pursue common goals
- Positive and proactive attitude, flexibility
- Fluent English and a preference for Portuguese
- We Offer
- We offer a competitive salary and benefits package to all our employees:
- Flexible work environment
- Health insurance
- Training and growth opportunities
- Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Mini Med offers a competitive salary and flexible benefits package
At Mini Med, we put people first.
A commitment to our employees lives at the core of our values: We recognize their contributions.
They share in the success they help create.
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About Mini Med
We want to make every day a better day for people living with diabetes.
Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis.
For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
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Bilingual Customer Care & Supply Chain Representative (English & Portuguese) in Watford employer: Mini Med
At MiniMed, we pride ourselves on being an exceptional employer that prioritises the well-being and growth of our employees. Located in Watford, our hybrid work culture fosters collaboration and inclusivity, allowing you to connect with a diverse team while supporting customers across Spain. With competitive compensation, flexible benefits, and a commitment to recognising your contributions, we empower you to thrive in your career while making a meaningful impact in the lives of those living with diabetes.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Care & Supply Chain Representative (English & Portuguese) in Watford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mini Med. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mini Med before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bilingual Customer Care & Supply Chain Representative (English & Portuguese) in Watford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mini Med:Your cover letter is your chance to shine! Tell us why you want to work at Mini Med specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mini Med!
How to prepare for a job interview at Mini Med
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
