Governance & Digital Projects Lead

Location: London EC2A 3QT– Hybrid / Office-Based by Agreement

Salary: £40,000 – £45,000 per annum, dependent on experience

Job Type: Full-Time, Permanent

Join Airmid Staffing and Help Shape Outstanding Care

Are you an experienced Governance, Quality or Compliance professional looking for a role where you can make a genuine impact?

Do you have hands‑on experience in adult social care, complex care, or healthcare services, with the confidence to analyse data, investigate incidents, challenge practice, and drive improvements?

Airmid Staffing is recruiting for an experienced Governance & Digital Projects Lead to work closely with our Registered Manager, Managing Director and Senior Leadership Team.

This is a key position within the organisation, helping to ensure our adult and paediatric complex‑care services remain safe, compliant, inspection‑ready and continuously improving.

This is much more than a traditional compliance role. You'll be a trusted governance lead who can identify risks, analyse trends, coordinate improvement actions and ensure changes are followed through to completion.

The Role

Reporting to the Registered Manager and Managing Director, you will take ownership of key governance systems, quality assurance processes, compliance monitoring, operational reporting and digital improvement projects.

You will work across the organisation to strengthen governance and regulatory compliance while supporting managers and frontline teams to continually improve the quality and safety of care.

You'll need to be comfortable working autonomously, asking the right questions and constructively challenging managers when required.

Key Responsibilities

Governance & Regulatory Compliance

• Support ongoing CQC and CIW inspection readiness
• Maintain governance trackers, compliance systems and action plans
• Monitor changes in legislation, regulatory guidance and best practice
• Coordinate policy reviews and ensure documentation remains current
• Prepare evidence for inspections, audits and commissioner reviews
• Identify compliance risks and recommend practical solutions
• Ensure agreed governance actions are followed through to completion

Quality Assurance & Improvement

• Review incidents, complaints, safeguarding concerns and audit findings
• Identify trends, themes and areas requiring improvement
• Support and undertake root cause analysis and incident investigations
• Develop and monitor quality improvement action plans
• Conduct and coordinate audits across services
• Challenge poor practice appropriately and professionally
• Work collaboratively with managers and staff to embed improvements
• Help develop a positive culture of learning and continuous improvement

Data, KPIs & Reporting

• Produce governance dashboards and KPI reports
• Analyse operational and quality data to identify emerging trends
• Ensure information is accurate and validated before external submission
• Prepare meaningful reports for senior leadership
• Support board reports, tenders and commissioner returns
• Use Excel, Power BI and internal business systems to support data‑driven decision‑making

Digital Projects & Innovation

• Coordinate digital transformation and improvement projects
• Liaise with software, website and technology providers
• Support the introduction of AI, automation and improved reporting systems
• Assist with cyber security, GDPR and digital governance initiatives
• Identify opportunities to improve efficiency through technology

Training & Communication

• Monitor mandatory training compliance
• Identify emerging learning and development needs
• Produce governance updates, newsletters and staff briefings
• Support the implementation of new and updated policies
• Help ensure staff understand their responsibilities around quality, safety and compliance

Who We're Looking For

We're particularly interested in candidates with hands‑on provider‑level governance and quality experience within adult or paediatric complex care, adult social care or a similar regulated healthcare environment.

You should be able to demonstrate experience in several of the following areas:

• Health and/or Social Care Governance
• Adult and/or Paediatric Complex Care
• CQC and/or CIW compliance
• Quality Assurance and Quality Improvement
• Incident investigation and Root Cause Analysis
• Safeguarding and complaints management
• Clinical or operational audits
• Regulatory compliance
• Project coordination
• Digital systems and transformation
• KPI and business reporting

You’ll Also Bring

• Excellent analytical and problem‑solving skills
• Strong written and verbal communication
• Excellent organisational skills
• Confidence working with senior managers and multiple stakeholders
• The ability to appropriately challenge practice and decisions
• Strong relationship‑building skills
• The ability to manage multiple priorities and projects
• A proactive approach with the confidence to take ownership

Clinical / Registered Manager Experience

A nursing qualification and current NMC registration would be advantageous but is not essential, provided you can demonstrate strong provider‑level governance experience within complex care or a comparable regulated healthcare setting.

Experience as a CQC Registered Manager, Deputy Manager, Clinical Governance Lead, Quality Manager or similar would also be highly advantageous.

Experience with any of the following would be beneficial:

• Power BI
• QCS
• MailerLite
• Website Content Management Systems
• AI and Digital Governance
• GDPR
• Tender submissions
• Audit and inspection preparation

Why Join Airmid Staffing?

At Airmid Staffing, we’re committed to delivering outstanding care through strong governance, innovation and exceptional people.

We offer:

• £40,000 – £45,000 per annum, dependent on experience
• Hybrid working opportunities
• Career development and progression
• The opportunity to influence business strategy and service improvement
• A collaborative and supportive leadership team
• A varied and rewarding workload
• The opportunity to make a genuine impact on quality, safety and compliance

If you’re looking for your next challenge and want a role where you can combine governance, quality improvement, compliance and digital innovation, we’d love to hear from you.