At a Glance
- Tasks: Deliver exceptional customer service and support patients throughout their healthcare journey.
- Company: The London Clinic, a leading private hospital in the heart of London.
- Benefits: Competitive pay, flexible shifts, and full training provided.
- Other info: Join a supportive team in a fast-paced healthcare environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Customer-facing experience and strong communication skills are preferred.
Location: London, W1G
Salary: £15ph PAYE (Temporary) for 4 weeks, with possible extension
37.5 Hours per Week – Rotational Shifts
The London Clinic is one of the UK's largest private hospitals, established in 1932, with eight state-of-the-art facilities located in the heart of London's renowned medical district around Harley Street. As a charity, The London Clinic reinvests in cutting-edge treatments, technology, and facilities to provide exceptional care for patients while creating an outstanding environment for staff to thrive.
Are you passionate about delivering exceptional customer service and making a real difference in people's lives? The London Clinic is seeking enthusiastic and compassionate Customer Service Advisors to join their busy and supportive team. This is a fantastic opportunity for individuals who enjoy helping others and take pride in providing an outstanding customer experience. As one of the first points of contact for patients, you will play a vital role in creating a positive and reassuring experience throughout their healthcare journey.
Key Responsibilities:
- Manage patient bookings for consultant appointments, diagnostic scans, pre-assessments, and inpatient procedures.
- Provide excellent customer service via telephone, email, and face-to-face interactions.
- Support patients throughout their booking journey, answering queries and providing guidance.
- Liaise with consultants, clinical teams, insurers, and patients to ensure appointments and treatments are arranged efficiently.
- Confirm treatment authorisations and insurance details where required.
- Resolve booking issues and last-minute changes professionally and efficiently.
- Maintain accurate records using internal systems and databases.
- Support the smooth running of patient pathways across multiple hospital sites.
About the Role:
Several opportunities are available across The London Clinic's Customer Service teams:
- Telephone-based Customer Service Advisor positions
- Patient Liaison roles involve both patient-facing and administrative responsibilities
Successful candidates may work across multiple locations, including:
- 20 Devonshire Place
- 22 Devonshire Place
- Park Square West
This varied role offers a mix of patient interaction and back-office support within a fast-paced healthcare environment.
Skills & Experience:
We are looking for candidates who have:
- Previous customer-facing experience within retail, hospitality, healthcare, customer service, or similar environments
- Excellent communication skills with a professional and confident telephone manner
- Strong written communication skills
- Good IT and computer literacy skills
- Excellent organisational skills and attention to detail
- The ability to work effectively under pressure in a busy environment
- A flexible, positive, and team-oriented approach
- A genuine passion for helping people and delivering outstanding service
Previous telephone-based customer service experience is desirable but not essential, as full training will be provided.
Working Hours:
- 37.5 hours per week
- Rotational shifts Monday to Sunday
- Shift length: 7.5 hours
- Earliest start: 7:00 am
- Latest finish: 8:00 pm
- Approximately 1 Saturday in every 5 weeks
- Day off in lieu provided when working weekends
Apply today or call Fel for more information.
Customer Service Advisor employer: Minerva Nursing
The London Clinic is an exceptional employer, offering a supportive and dynamic work environment in the heart of London's medical district. With a commitment to employee growth and development, staff benefit from comprehensive training and the opportunity to make a meaningful impact on patients' lives. As a charity, The London Clinic reinvests in its facilities and technology, ensuring that employees have access to state-of-the-art resources while enjoying a culture that prioritises compassion and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research The London Clinic and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and various teams, being able to express yourself clearly and confidently is key. Try role-playing common customer service scenarios with a friend or family member.
✨Tip Number 3
Network like a pro! Connect with current or former employees of The London Clinic on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about upcoming opportunities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about landing the Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience in customer-facing positions, especially in healthcare or similar environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for delivering exceptional customer service and how you can make a difference at The London Clinic. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since strong written communication is key for this role, make sure your application is clear and free of errors. Use a professional tone while still being yourself – we appreciate authenticity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Minerva Nursing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor at The London Clinic. Familiarise yourself with their services and values, as this will help you demonstrate your genuine interest in the role and how you can contribute to their mission of providing exceptional care.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Practising clear and confident responses will help you shine during the interview, especially when discussing your telephone manner and written communication skills.
✨Demonstrate Your Problem-Solving Abilities
Think of specific situations where you've had to resolve booking issues or last-minute changes. Be ready to share these examples during your interview, highlighting your ability to stay calm under pressure and find effective solutions. This will show that you're well-equipped to handle the fast-paced environment at The London Clinic.
✨Emphasise Your Passion for Helping Others
The London Clinic values candidates who are genuinely passionate about delivering outstanding service. Be prepared to discuss why you want to work in healthcare and how you can make a positive impact on patients' experiences. Sharing personal stories or motivations can help convey your enthusiasm and commitment to the role.
