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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for a leading logistics company.
- Company: Join a dynamic logistics solutions provider with a focus on innovation.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Be the go-to tech hero, solving problems and making a real difference every day.
- Qualifications: Passion for IT, strong troubleshooting skills, and excellent communication abilities.
- Other info: Exciting career path with mentorship opportunities and a collaborative culture.
The predicted salary is between 28000 - 38000 £ per year.
K.A.G. Recruitment is delighted to be partnering exclusively with our client, a leading Logistics solutions provider, to recruit an IT Support Technician for their offices based in Grimsby.
Job Details
- Salary: Up to 33k DOE
- Reporting to: Head of IT
- Location: Grimsby (with occasional site travel)
- Hours: Monday to Friday, 8:00 am to 5:00 pm
Purpose of the Role
We are seeking a proactive and customer-focused IT Support Technician covering both 1st and 2nd Line support to join our client's IT support team. You will be responsible for providing technical support to internal employees and external clients, ensuring timely and efficient issue resolution. This is a great opportunity for an individual who is passionate about IT, problem-solving, and delivering exceptional service.
Key Responsibilities
- Serve as the first point of contact for IT support via phone, email, and chat.
- Log, triage, and manage incidents and requests in the ITSM system.
- Provide basic to advanced troubleshooting for hardware, software, and network issues.
- Escalate complex issues as needed while maintaining ownership.
- Support workstation setup, user onboarding, and account management.
- Collaborate with IT teams to resolve incidents and improve services.
- Document solutions and contribute to knowledge base updates.
- Assist with system maintenance tasks and root cause analysis.
- Mentor junior analysts and support service desk process improvements.
About You
You will be passionate about IT, bringing strong troubleshooting experience, customer focus and excellent interpersonal skills. You will have the ability to explain technical issues clearly and work collaboratively as part of a team that values learning, knowledge sharing, and mutual support. You will have experience of Microsoft Windows OS, Server OS, Office 365, Hybrid Domain, ERP, Service Desk environment (incident, request, change enablement, problem management), Network monitoring tool, SD WAN, Managing Switches and Routers, Wireless Networks, and a solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN technologies. Strong analytical, organisational, and problem-solving abilities, along with a proactive mindset focused on continuous improvement and customer satisfaction, are essential. Additionally, you will be willing to travel to other business or supplier locations when required, so a full driving licence is required.
IT Support Technician in Grimsby employer: Mineral Park, Inc.
Contact Detail:
Mineral Park, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Grimsby
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with both 1st and 2nd line support, brush up on common IT issues and how to resolve them. Being able to demonstrate your problem-solving abilities can really set you apart.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer! Asking insightful questions about the team dynamics or the tools they use shows that you're engaged and ready to contribute from day one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Technician in Grimsby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience with troubleshooting, customer service, and any specific technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your problem-solving skills can benefit our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Technical Skills: In your application, don’t forget to showcase your technical skills, especially those related to Microsoft Windows, Office 365, and networking protocols. We’re keen to see how you can contribute to our IT support team right from the get-go.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Mineral Park, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Windows OS, Office 365, and networking protocols like TCP/IP and DNS. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional support, think of examples where you've gone above and beyond for a customer or colleague. Highlight your ability to explain complex tech issues in simple terms, as communication is key in IT support.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like how you'd handle a critical system failure or a frustrated user. Practise your responses to these scenarios, focusing on your problem-solving process and how you maintain ownership of issues until they're resolved.
✨Demonstrate Your Team Spirit
This role involves collaboration with other IT teams, so be prepared to talk about your experience working in a team environment. Share examples of how you've mentored others or contributed to improving service desk processes, showing that you're a proactive team player.
