At a Glance
- Tasks: Deliver top-notch customer service, process orders, and resolve queries daily.
- Company: Join a reputable Engineering company experiencing significant growth in Carlisle.
- Benefits: Enjoy 25 days holiday, wellbeing days, cycle scheme, and life assurance.
- Other info: This is a permanent role with Monday to Friday hours.
- Why this job: Be at the forefront of a leading company and advance your career in customer service.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
The predicted salary is between 22000 - 24000 £ per year.
K.A.G. Recruitment are delighted to be working with our client, a well-established Engineering company who are looking to recruit a Customer Service Advisor to join their existing team based in Carlise.
Do you have experience in Customer Service? Are you looking to join a reputable organisation who are experiencing high levels of growth? If this sounds like you, please read further.
Job title: Customer Service Advisor
Location: Carlise
Salary: 26,000 - 28,000 25 days holiday plus bank holidays, holiday Buy-back scheme plus 1 day wellbeing day, Cycle to work scheme, Life Assurance, Income protection scheme and Employee assistance scheme.
Job type: Permanent
Hours: Monday - Friday 8:30am to 5:00pm
About The Role
As the Customer Service Advisor you will be responsible for delivering high quality customer service to clients at all times, contacting customers, processing orders, expediting supplier orders and resolving issues. You will be at the forefront of the business and play a crucial role in ensuring company values are demonstrated.
Key Responsibilities
- Outbound customer service calls to existing customers and prospect new business. Provide quotes, promote sales, and address general inquiries
- Provide support and product/service information to customers
- Processing orders, quotations and follow ups in CRM system and expediting supplier purchase orders
- Resolving customer queries &
- Assist in booking customer service appointments for our ASM
- Fulfil any administration and coordination duties
You will have previous experience within a similar Customer Service/Administration office environment, an excellent communicator who is able to display verbal and written communication with great attention to detail.
This is more than just a Customer Service opportunity; it is an opportunity for you to be at the forefront of one of the UK\'s leading Engineering companies. Don\'t miss out on this exceptional opportunity to advance your career. Apply now and let us turn your passion for providing outstanding customer service into a rewarding profession.
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Customer Service Advisor in Carlisle employer: Mineral Park, Inc.
Join a well-established Engineering company in Carlisle as a Customer Service Advisor, where you will be part of a dynamic team dedicated to delivering exceptional customer service. With a strong focus on employee wellbeing, the company offers generous benefits including 25 days holiday, a holiday buy-back scheme, and opportunities for personal growth within a thriving organisation. Experience a supportive work culture that values your contributions and encourages professional development in a rapidly growing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Carlisle
✨Tip Number 1
Familiarise yourself with the engineering industry and the specific services offered by the company. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries and complaints. Role-playing common customer service scenarios can prepare you for the types of situations you might face in the job.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences in detail. Think of specific examples where you resolved issues or improved customer satisfaction, as these stories will showcase your skills effectively.
We think you need these skills to ace Customer Service Advisor in Carlisle
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous experience in customer service and administration. Use specific examples that demonstrate your communication skills and attention to detail, as these are crucial for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service. Mention why you want to work for this engineering company and how your skills align with their values and the responsibilities of the Customer Service Advisor role.
Highlight Relevant Skills:In your application, emphasise skills such as problem-solving, order processing, and CRM system experience. These are key aspects of the job and will help you stand out as a strong candidate.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in customer service.
How to prepare for a job interview at Mineral Park, Inc.
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Communication Skills
As a Customer Service Advisor, strong verbal and written communication skills are essential. Practice articulating your thoughts clearly and concisely, and be ready to showcase your ability to listen actively.
✨Familiarise Yourself with the Company
Research the engineering company and understand its values, products, and services. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Prepare for Common Interview Questions
Anticipate common interview questions related to customer service scenarios, such as handling difficult customers or prioritising tasks. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills.
