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For Companies At a Glance
- Tasks: Be the heart of our community, managing front desk logistics and supporting operations.
- Company: Join Mindspace, a leading flexible workspace provider with a vibrant global presence.
- Benefits: Enjoy a great vibe, employee wellbeing, and long-term career opportunities in a diverse community.
- Why this job: Thrive in an inspiring environment with passionate colleagues and a focus on service and experience.
- Qualifications: 1-2 years in customer service or project management; strong organisational skills and English proficiency required.
- Other info: This full-time role is based in London, reporting to the Senior Community Manager.
The predicted salary is between 30000 - 42000 £ per year.
About Mindspace
Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15,000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.
Why you’ll love working at Mindspace?
Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally.
Who is the ideal Mindspacer?
You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in.
About the position
This full-time position is based in London, and will report directly to the Senior Community Manager. The Community Associate is an integral part of our family and is the heart and soul of each location. As a successful Community Associate, you will support the company’s growth and the community and operations team, and help it thrive.
Your day at Mindspace
As the Community Associate, you will take care of all front desk logistics and assist with all office and community management tasks.
What will you be responsible for:
- Serve as a point of contact (POC) for all members and guests within the Mindspace Community
- Monitoring the front desk during operation hours
- Point person for maintenance, mailing, shipping, supplies, and equipment.
- Organize office operations and procedures
- Work on community tasks together with the Community Managers and take an active role in it
- Solve member-related issues to ensure a smooth operation
- Assist with building operations, maintenance, and upkeep of Mindspace facilities
Minimum Qualifications
- 1-2 years of experience in customer service, sales, or project management
- Exceptional organizational and multitasking skills
- High level of English - verbal and writing
Critical Competencies for Success
- Customer-centric and a people person
- Getting the job done! Practical, fast thinker, and delivers whatever it takes
- Multi-tasking and being able to communicate with different types of members, stakeholders, and departments within the organization
- Familiarity with the ecosystem – familiar with start-ups, suppliers, and what is going on in the city – is an incredible advantage
Please submit your application in English.
Mindspace is an equal-opportunity employer.
Community Associate employer: Mindspace
Contact Detail:
Mindspace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Associate
✨Tip Number 1
Familiarise yourself with Mindspace's unique culture and values. Understanding their focus on community and hospitality will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Network with current or former employees of Mindspace. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your conversations and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Since the Community Associate role is heavily focused on member interaction, having specific examples ready will show your capability and readiness to excel in this position.
✨Tip Number 4
Stay updated on trends in flexible workspaces and the startup ecosystem. Being knowledgeable about the industry will not only impress your interviewers but also demonstrate your genuine interest in contributing to Mindspace's growth.
We think you need these skills to ace Community Associate
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Mindspace's values and culture. Highlight your alignment with their focus on community, service, and hospitality in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service, sales, or project management. Emphasise any roles where you demonstrated exceptional organisational skills and a customer-centric approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community engagement and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully managed tasks similar to those listed in the job description.
Proofread Your Application: Ensure your application is free from spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Community Associate role.
How to prepare for a job interview at Mindspace
✨Show Your People Skills
As a Community Associate, you'll be the heart of the Mindspace community. Make sure to highlight your customer service experience and how you connect with people. Share specific examples of how you've resolved member-related issues in the past.
✨Demonstrate Organisational Skills
This role requires exceptional organisational and multitasking abilities. Be prepared to discuss how you manage multiple tasks efficiently. You could mention tools or methods you use to stay organised and ensure smooth operations.
✨Understand the Company Culture
Mindspace values a strong community vibe and employee wellbeing. Research the company culture and be ready to discuss how you align with their values. Show enthusiasm for being part of a diverse and dynamic environment.
✨Be Ready to 'Read the Room'
The ability to understand the professional environment is crucial. During the interview, pay attention to the atmosphere and adjust your communication style accordingly. This will demonstrate your adaptability and awareness of the workplace dynamics.
