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For Companies At a Glance
- Tasks: Be the heart of our community, managing front desk logistics and supporting operations.
- Company: Join Mindspace, a leading flexible workspace provider with a vibrant global presence.
- Benefits: Enjoy a great vibe, employee wellbeing, and long-term career opportunities in a diverse community.
- Why this job: Thrive in an inspiring environment with passionate colleagues and a focus on service and experience.
- Qualifications: Must have a college degree and 1-2 years in customer service or project management.
- Other info: This full-time role is based in London and offers a chance to grow within a global company.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Description
About Mindspace
Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to todayâs fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15,000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.
Why youâll love working at Mindspace?
Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. Youâll work with some of the best people in the industry, who love what they do. Youâll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, youâll be presented with long term career opportunities, globally.
Who is the ideal Mindspacer?
Youâre a team player. You take pride in what you do and have a mindset of âIâm all inâ when you do it. You know when to take action and how to take the areas of your responsibility to the next level – excellence is the name of the game. You know how to âread the roomâ and understand the professional environment youâre in.
About the position
This full-time position is based in London and will report directly to the Senior Community Manager. The Community Associate is an integral part of our family and is the heart and soul of each location. As a successful Community Associate, you will support the companyâs growth and the community and operations team, and help them thrive. As the Community Associate, you will take care of all front desk logistics and assist with all office and community management tasks.
Responsibilities
- Serve as a point of contact (POC) for all members and guests within the Mindspace Community
- Monitor the front desk during operation hours
- Act as the point person for maintenance, mailing, shipping, supplies, and equipment.
- Organize office operations and procedures
- Collaborate on community tasks with the Community Managers and take an active role in it
- Solve member-related issues to ensure smooth operations
- Assist with building operations, maintenance, and upkeep of Mindspace facilities
- Support and assist with the planning and execution of events within the Mindspace Community
Requirements
Minimum Qualifications
- College degree
- 1-2 years of experience in customer service, sales, or project management
- Exceptional organizational and multitasking skills
- High level of oral and written English
Critical Competencies for Success
- Customer-centric and a people person
- Practical, fast thinker who gets the job done!
- Ability to multitask and communicate with various members, stakeholders, and departments within the organization
- Familiarity with the ecosystem â knowledge of start-ups, suppliers, and city happenings â is a strong advantage
Please submit your application in English.
Mindspace is an equal-opportunity employer.
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Community Associate employer: Mindspace Ltd
Contact Detail:
Mindspace Ltd Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Community Associate
â¨Tip Number 1
Familiarize yourself with the Mindspace community and its values. Understanding their focus on hospitality and service will help you align your approach during interviews and discussions.
â¨Tip Number 2
Network with current or former Mindspace employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
â¨Tip Number 3
Showcase your customer service skills in any interactions you have with the company. Whether it's through emails or during networking events, demonstrating a people-centric attitude will resonate well with the hiring team.
â¨Tip Number 4
Stay updated on local events and happenings in London, especially those related to startups and community engagement. This knowledge can set you apart as a candidate who understands the ecosystem Mindspace operates within.
We think you need these skills to ace Community Associate
Some tips for your application đŤĄ
Understand the Company Culture: Before applying, take some time to understand Mindspace's unique culture and values. Highlight how your personal values align with their focus on community, service, and hospitality in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service, sales, or project management. Emphasize any roles where you demonstrated exceptional organizational skills and a customer-centric approach.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Community Associate role. Share specific examples of how you've successfully managed tasks similar to those listed in the job description, showcasing your ability to multitask and solve problems.
Proofread Your Application: Ensure that your application is free from grammatical errors and typos. A polished application reflects your attention to detail and professionalism, which are crucial for the Community Associate position.
How to prepare for a job interview at Mindspace Ltd
â¨Show Your Customer-Centric Attitude
As a Community Associate, being customer-centric is key. Prepare examples from your past experiences where you successfully resolved member-related issues or enhanced customer satisfaction. This will demonstrate your commitment to service and experience.
â¨Highlight Your Organizational Skills
Since the role involves multitasking and managing various operations, be ready to discuss how you prioritize tasks and stay organized. Share specific tools or methods you use to keep everything running smoothly.
â¨Demonstrate Your Team Player Spirit
Mindspace values collaboration, so emphasize your ability to work well in a team. Think of instances where you contributed to a team project or supported colleagues, showcasing your 'I'm all in' mindset.
â¨Familiarize Yourself with the Mindspace Culture
Research Mindspace's values and community initiatives. Being knowledgeable about their lifestyle brand and understanding the local culture will help you connect better during the interview and show your genuine interest in the company.
