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- Tasks: Help customers succeed with our AI platform and manage their relationships.
- Company: Join Mindset AI, a leading SaaS company revolutionising the AI landscape.
- Benefits: Enjoy remote work flexibility, unlimited holiday, and a collaborative team culture.
- Why this job: Be part of an innovative team shaping the future of AI in everyday life.
- Qualifications: 2+ years in Customer Success within SaaS; strong communication and problem-solving skills required.
- Other info: Work autonomously in a flat structure where every voice matters.
The predicted salary is between 36000 - 50400 £ per year.
5 days ago Be among the first 25 applicants
Mindset AI is a fast-growing, venture-funded SaaS company and AI agent platform at the forefront of the AI revolution.
Our platform is building a future AI workforce, enabling customers to create AI agents that automates important tasks, makes content searchable, provides instant answers, and integrates into tools like Slack, Teams, and other existing technologies.
Our technology is at the forefront of what’s possible right now, and we’re determined to lead the market and grow fast. This technology is so new that companies like ours are truly defining the ways AI will be used in everyday life.
The Role
The Success team at Mindset do everything we can to enable our customers to be successful and receive a positive experience with our platform. We are a collaborative group who are passionate about customer service and keep the customer at the forefront of all we do.
As a Customer Success Executive, you’ll spend your time understanding the needs of customers, working with them to understand any challenges they face and helping them excel in their organisations using our platform. The Success team works very closely with all customers; we understand what they need and we face their challenges with them, to them we feel like an extension of their teams. When you\’re not speaking with customers you understand how new features and functionality work and become a platform expert.
You will be responsible for:
- Managing the customer relationship(s) and being their point of contact within Mindset AI.
- Supporting their transition from Sales prospect to fully engaged users of our platform including onboarding and training.
- Introducing our customers to platform functionality and ensuring they’re enabled to get maximum value from everything we have to offer.
- Engaging with customers on a regular and timely basis to make sure they are receiving the service they need.
- Being the customer expert: build a deep understanding of the customer\’s use case, pain points & goals and voicing this internally.
- Be the platform expert for customers to communicate the functionality and value of everything we deliver correctly and effectively.
- Create consistent communication plans and lead all success meetings with customers (weekly and fortnightly), whilst supporting discovery sessions.
- Full management of the customer\’s project and timelines of what is happening. Coordinate the activities and take a proactive approach to their projects.
Requirements
- 2+ years of Customer Success experience within a SaaS organisation
- You are a confident and proactive communicator
- You understand excellent customer service with a high level of attention to detail
- Ability to learn SaaS systems quickly such as Hubspot, Miro, Jira and Monday.com
- Excellent problem-solving, communication, and stakeholder management skills.
- You have excellent attention to detail.
- You are able to work under your own initiative.
- You are a highly motivated self-starter with a flexible, can-do attitude
- Work with an incredible international team.
- Responsible holiday – take time off when you need to, there’s no limit, just make sure you hand your work over.
- Remote-first mindset (you can work from anywhere).
- Autonomous team structure (no horrific hierarchies or dictatorships; Everyone’s opinion is hugely valuable).
Salary = £36,000 per annum
Seniority level
- Entry level
Employment type
- Full-time
- Industries: Software Development
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Customer Success Executive employer: Mindset AI
Contact Detail:
Mindset AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with the latest trends in AI and SaaS. Understanding how these technologies are shaping customer success will help you engage more effectively during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Network with current or former employees of Mindset AI on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your proactive communication skills and problem-solving abilities will resonate well with the hiring team.
✨Tip Number 4
Showcase your familiarity with tools like Hubspot, Miro, Jira, and Monday.com. If you have experience with these platforms, be ready to explain how you've used them to enhance customer success in previous roles.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly within SaaS environments. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the AI industry. Mention specific experiences where you've successfully managed customer relationships or solved problems.
Showcase Your Communication Skills: In your application, emphasise your communication skills. Provide examples of how you've effectively engaged with customers and resolved their issues, as this is crucial for the Customer Success Executive role.
Highlight Your Problem-Solving Abilities: Include instances where you've demonstrated strong problem-solving skills. This could be through overcoming challenges in previous roles or finding innovative solutions to enhance customer satisfaction.
How to prepare for a job interview at Mindset AI
✨Understand the Company and Its Technology
Before your interview, take some time to research Mindset AI and its platform. Familiarise yourself with their AI solutions and how they integrate with tools like Slack and Teams. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous experience in customer success roles, particularly within SaaS organisations. Highlight specific examples where you've successfully managed customer relationships, resolved issues, or improved customer satisfaction. This will show that you have the relevant skills for the role.
✨Demonstrate Proactive Communication Skills
As a Customer Success Executive, communication is key. During the interview, showcase your ability to communicate effectively and proactively. You might want to share examples of how you've engaged with customers to understand their needs and challenges, as well as how you've kept them informed throughout their journey.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready for your interviewers can set you apart. Ask about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.