At a Glance
- Tasks: Transform AI interactions and enhance user experiences with Zendesk.
- Company: Join Mindrift, where innovation meets opportunity in the AI space.
- Benefits: Earn up to $45/hour, work remotely, and gain valuable experience.
- Other info: Fully remote role with flexible hours and exciting AI projects.
- Why this job: Shape the future of AI while balancing your studies or other commitments.
- Qualifications: 3+ years in Zendesk admin/configuration and a relevant degree.
This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates.
At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills.
The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.
About the Role: If you join the platform as an AI Tutor in Zendesk, you’ll have the opportunity to collaborate on these projects. Although every project is unique, you might typically:
- Review pre-generated intents and transform them into a logical sequence of agent steps;
- Define a test case: dialogue flow (user request, intermediate steps, agent’s final response);
- Create a Golden Path: the optimal sequence of tools the agent should invoke;
- Write User Agent instructions to ensure consistent and correct automated behaviour.
How to get started: Simply apply to this post, qualify, and get the chance to contribute to projects that match your technical skills, on your own schedule. From coding and automation to fine-tuning AI outputs, you’ll play a key role in advancing AI capabilities and real-world applications.
You hold a Bachelor’s or Master’s Degree in Business Administration and/or any relevant area. You have a minimum of 3 years of professional experience, including Zendesk admin/configuration:
- Setting up ticket forms, triggers, macros, and automation;
- Managing groups, roles, and permissions;
- Configuring multiple departments or business units within a single Zendesk instance (multi-brand / multi-department setup).
Your level of English is advanced (C1) or above. You are ready to learn new methods, able to switch between tasks and topics quickly and sometimes work with challenging, complex guidelines.
Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge.
Why this freelance opportunity might be a great fit for you? Get paid for your expertise, with rates that can go up to $45/hour depending on your skills, experience, and project needs. Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments. Work on advanced AI projects and gain valuable experience that enhances your portfolio. Influence how future AI models understand and communicate in your field of expertise.
Remote Freelance Zendesk Expert - AI Trainer in Kent employer: Mindrift
At Mindrift, we pride ourselves on fostering a culture of innovation and collaboration, where your expertise as a Remote Freelance Zendesk Expert can truly shine. Enjoy the flexibility of remote work while contributing to cutting-edge AI projects that not only enhance your portfolio but also shape the future of technology. With competitive pay rates and the opportunity for professional growth, Mindrift is an excellent employer for those looking to make a meaningful impact in the AI landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Freelance Zendesk Expert - AI Trainer in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for freelance opportunities, especially in AI and Zendesk. You never know who might have a lead or can refer you to someone looking for your skills.
✨Tip Number 2
Show off your expertise! Create a portfolio showcasing your previous work with Zendesk and any AI projects you've been involved in. This will help potential clients see what you bring to the table and why they should choose you for their projects.
✨Tip Number 3
Stay active in relevant online communities. Join forums, social media groups, or platforms where AI and Zendesk enthusiasts hang out. Engaging in discussions can lead to job opportunities and collaborations that you might not find elsewhere.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting projects waiting for talented individuals like you. Make sure to keep an eye on our listings and apply directly to maximise your chances of landing that perfect freelance role.
We think you need these skills to ace Remote Freelance Zendesk Expert - AI Trainer in Kent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Zendesk Expert role. Highlight your relevant experience with Zendesk and any specific projects you've worked on that align with the job description. We want to see how your skills fit into our mission!
Show Off Your Skills:Don’t hold back on showcasing your technical skills! Include examples of how you've set up ticket forms, triggers, and automation in Zendesk. We love seeing real-world applications of your expertise, so let us know what you can bring to the table.
Keep It Clear and Concise:When writing your application, clarity is key. Use straightforward language and get to the point quickly. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Remember to apply through our website! This helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Mindrift
✨Know Your Zendesk Inside Out
Make sure you’re well-versed in all things Zendesk. Brush up on your experience with ticket forms, triggers, and macros. Be ready to discuss specific examples of how you've configured multi-brand setups or managed roles and permissions.
✨Showcase Your AI Knowledge
Since this role involves working with Generative AI, it’s crucial to demonstrate your understanding of AI concepts. Prepare to talk about how you’ve applied AI in your previous roles and be ready to discuss the latest trends in AI technology.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of real-life situations where you had to create dialogue flows or define test cases, and be prepared to explain your thought process clearly.
✨Highlight Your Flexibility and Learning Mindset
This role requires quick adaptability and a willingness to learn. Share examples of how you’ve successfully switched between tasks or tackled complex guidelines in the past. Show them you’re not just a tech whiz but also a team player ready to take on challenges.
