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For Companies At a Glance
- Tasks: Lead a dynamic service team and ensure top-notch customer support across the UK.
- Company: Join Mindray, a fast-growing company revolutionising healthcare technology.
- Benefits: Highly competitive salary, outstanding benefits, and fast-track career growth.
- Why this job: Be part of an ambitious team and make a real impact in healthcare.
- Qualifications: Experience in service management and strong leadership skills required.
- Other info: Flexible travel across the UK and a fun, positive work culture.
The predicted salary is between 36000 - 60000 £ per year.
Location: United Kingdom (Field-based, frequent UK travel)
Highly Competitive Salary + Outstanding Benefits + Fast-Track Career Growth
Reporting to: Regional Service Manager
Position Overview
Due to Mindray’s success, we have an opportunity for a dynamic service management expert to demonstrate creativity and innovation as a National Service Manager within our ultra-ambitious team as we continue to disrupt the market! In this role, through both your team management experience and your flexibility to be ‘hands on’ as required, you will ensure that our customers receive the best possible service support, and that the service is consistently of the highest quality.
Your responsibilities:
- In charge of service business in designated country, be fully responsible for service development and performance, this is both a management and hands on role – you need to be flexible to do what needs to be done to offer the right support and commitment to our customers.
- Keep regular and close communication with Country GM, the heads of departments, and our Customers, to clearly understand the business needs and customer needs.
- Build and improve the service strategy, service mode and service policy corresponding with business needs and customer needs, as well as in concert with service objectives, guidance, and best practices from the company.
- Based on service strategy and service mode, build up and optimize service network, service process and platform.
- Regularly review service development based on comprehensive service indicators and keep improving all the fields related to achieve better performance.
- Drive our unified strategy from the Region / HQ and implement locally.
- Manage local national service team, including selection, training and development, utilization, and retention of all team members.
- Responsible for coaching and mentoring the team, including enhancing their commercial skills in offering appropriate service contracts to our customers where relevant.
- Overall responsibility for UK distributor management, particularly regarding service support collaboration and agreements.
- Responsible for negotiating 3rd party support contracts/agreements, this includes evaluating new and existing 3rd party support partners on a continual basis to ensure a high-quality service is achieved.
- Responsible for Service Profit & Loss.
- Perform service investigation in local market to understand competitors' service, service technology and business trends, as well as to learn and understand local policy and regulation change in the industry.
- Act as an Ambassador for change.
What we are looking for:
- You will have a background in Service Management, team management and technical know-how, ideally in the Patient Monitoring & Life Support industry, but experience in other industries and modalities will also be considered.
- You will be well versed, and comfortable, in taking a role that is both management and non-technical hands on service delivery – we are one team and need a flexible person!
- Experience of working in the UK requiring no company sponsorship to join our business.
- You will demonstrate developing improvement ideas with the service team through engagement workshops, combined with commercial thinking and planning to deliver on these ideas.
- You will have a team mentality with a focus on maintaining and enhancing the team cohesion and dynamics, including maintaining the current team's fun, relaxed and positive culture.
- Technically proficient in the troubleshooting, repair, and calibration of all medical products. Having an engineering background will be advantageous.
- Customer orientated - ability to address customer requests through strong listening skills.
- Excellent communication and interpersonal skills (verbal and written) with an aptitude for building strong relationships.
- Proven negotiation skills with a problem-solving attitude.
- Experience in distributor and 3rd party management is desirable.
- Familiar with the Microsoft suite of applications, including TEAMS, Word, Excel, PowerPoint, SharePoint and OneDrive.
- Flexible to travel as required – this role is responsible for the whole UK region.
- Good working knowledge of IT networking would be advantageous.
- Fluent in English as a business language.
Ready to take your career to the next level? Apply now and help us drive the success of tomorrow’s healthcare!
National Service Manager, UK in Huntingdon employer: Mindray
Contact Detail:
Mindray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Service Manager, UK in Huntingdon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service strategies and think about how your experience aligns with their needs. We want you to shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Showcase your flexibility and hands-on approach during interviews. Highlight examples from your past where you’ve adapted to challenges or taken initiative. This role is all about being dynamic, so let that personality of yours come through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at Mindray. Let’s make it happen!
We think you need these skills to ace National Service Manager, UK in Huntingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the National Service Manager role. Highlight your service management background and any relevant technical know-how to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your leadership skills can help drive our service strategy. Be genuine and let your personality come through!
Showcase Your Team Spirit: We love a team player! In your application, mention specific examples of how you've fostered team cohesion and dynamics in previous roles. We want to see how you can contribute to our fun and positive culture!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Mindray
✨Know Your Stuff
Make sure you brush up on your knowledge of service management, especially in the Patient Monitoring & Life Support industry. Familiarise yourself with Mindray’s products and services, as well as their competitors. This will show that you're not just interested in the role but also invested in the company’s success.
✨Show Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you’ve had to be hands-on or flexible in your approach. Highlight your ability to coach and mentor others, as this is crucial for the National Service Manager role.
✨Communicate Effectively
Practice your communication skills, both verbal and written. You’ll need to demonstrate your ability to build strong relationships with customers and team members. Consider preparing a few questions to ask during the interview to show your engagement and interest in the role.
✨Be Ready to Travel
Since this role involves frequent travel across the UK, be prepared to discuss your flexibility and willingness to travel. Share any relevant experiences where you’ve successfully managed travel commitments while maintaining high service standards.