At a Glance
- Tasks: Lead the setup of amazing travel experiences and ensure everything is ready for sale.
- Company: Join Saga, a trusted brand in the travel industry with a focus on exceptional service.
- Benefits: Enjoy 25 days holiday, a pension scheme, and discounts on holidays and cruises.
- Other info: Work in a hybrid role with opportunities for career growth and development.
- Why this job: Be part of a dynamic team that creates unforgettable travel adventures for customers.
- Qualifications: Experience in product loading and strong leadership skills are essential.
The predicted salary is between 50000 - 50000 £ per year.
As our Product Set Up Manager, you'll play a pivotal role in bringing our award-winning travel experiences to life. From unforgettable escorted tours and hotel stays to our Ocean and River Cruises, you'll ensure every holiday is accurately set up and ready for sale, helping us deliver exceptional experiences for our guests as our Travel business continues its exciting growth journey.
Leading the product set up team, you'll ensure all holidays are launched accurately, on time, and in line with our brochure and commercial timelines. Working closely with our Commercial, Product and Operations teams, you'll oversee the complete product set-up process, from initial system configuration through to launch, while quickly resolving any issues that arise once products are live. You'll be responsible for ensuring product information, pricing and availability are accurate and consistent, giving our customers confidence when booking their next adventure. You'll also drive continuous improvement by identifying opportunities to streamline processes, enhance system efficiency and strengthen controls, helping us support the next phase of growth across Saga Holidays and Titan Travel. This requires you to be working from our Crawley office a minimum of 3 times a week.
Main Responsibilities:
- Oversee resource allocation across Saga and Titan brands.
- Ensure brochure and marketing campaign deadlines are consistently met.
- Support Product Set Up Leads by coordinating resources effectively and assigning team members to tasks in line with agreed timelines.
- Maintain weekly reporting to monitor product progress from product brief through to on-sale, providing clear visibility of status and associated risk.
- Ensure necessary steps are in place before placing product on sale.
- Ensure all training is given across all set up processes ensuring cross-skilling opportunities are identified to avoid resource bottlenecks.
- Proactively monitor and address any underperformance.
- Manage the day-to-day operations of the Product Set Up team, ensuring all activities are completed accurately and efficiently across both ground and air products.
- Lead the implementation and testing of new products and systems within the department to enhance product bookability, efficiency and improve speed to market.
- Run weekly brochure planning meetings, documenting progress and proactively highlighting any risks that may impact readiness for sale.
- Oversee our set-up outsource monitoring performance and highlight any risks or concerns through regular KPI reporting.
- Ensure all on-sale booking checks are completed within agreed service level agreements to maximise product bookability.
- Understand root cause for any errors detected and suggest recommendations to avoid repetition.
- Manage task queues, ensuring all items are addressed within SLAs, with a focus on identifying trends.
- Investigate and resolve any product set-up issues or errors in a timely manner.
- Identify any repeat errors and implement necessary measures to avoid repetition.
- Continuously review and streamline processes to eliminate loading queries and provide feedback for any package inconsistencies.
- Provide regular progress reporting, highlighting any SLA risks or potential impacts to delivery timelines.
- Ensure products are placed on sale accurately, considering any held back dates, company and supplier stop-sales.
- Ensure any package itinerary amendments are processed promptly to enable timely communication of changes to customers.
The Ideal Candidate:
You will have proven people leadership as well as experience in contract/product loading. Experience in the travel industry is advantageous. You will also need to demonstrate the following skills and experience:
- High attention to detail.
- Proven ability to work under pressure against tight deadlines.
- Problem-solving ability and commercially astute.
- Excellent relationship management skills.
- Proficient in Office 365.
Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special.
Travel Product Set Up Manager employer: MindMatch
Selwood Housing is an exceptional employer that prioritises the growth and development of its employees, offering a supportive team environment where collaboration and knowledge sharing are key. With a commitment to inclusivity and a range of benefits including competitive salaries, flexible working opportunities, and ongoing training, you will not only gain hands-on experience as an Apprentice Electrician but also build a rewarding career in a respected trade within a growing not-for-profit organisation dedicated to providing affordable housing in the Southwest.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Product Set Up Manager
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like MindMatch who are looking for fresh talent for roles like Travel Product Set Up Manager.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like MindMatch and give you a leg up for your Travel Product Set Up Manager application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Product Set Up Manager openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Product Set Up Manager
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Product Set Up Manager role at MindMatch.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Product Set Up Manager position at MindMatch.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of MindMatch.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to MindMatch's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Product Set Up Manager.
How to prepare for a job interview at MindMatch
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at MindMatch.
