At a Glance
- Tasks: Drive trams and provide excellent customer service to passengers.
- Company: Join Supertram, a key player in Sheffield's transport network for over 30 years.
- Benefits: Enjoy free travel, 33 days leave, and a supportive team environment.
- Other info: Full training provided; no experience needed!
- Why this job: Be the face of Sheffield’s trams while making a positive impact on the community.
- Qualifications: Must be over 18 with a full UK driving licence and great communication skills.
The predicted salary is between 26398 - 29826 £ per year.
We currently have new opportunities available for Tram Driver-Conductors to join our team at Supertram. We are looking for people focused, safety-conscious individuals, who will take pride in providing an outstanding service for our customers. As a Tram Driver-Conductor, in an exciting dual role, you will be the face of Sheffield’s iconic tram network whilst driving our route and providing ticketing information to passengers.<br><br>Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.<br>To Apply:<br>To apply, download and complete an application form from our website, travelsouthyorkshire.com/en-GB/supertram/work-for-supertram<br>Completed application forms should be returned to our HR Team, who are contactable via email hrsupport@supertram.com<br>Working patterns:<br>Supertram operates 7 days a week between 5am and 1am, so our teams work shifts based around these times. Access to your own transport is advantageous as some of our shifts start or finish at times when public transport often isnt running.<br>Salary:<br>£26,398.02 during training, increasing to £29,825.79 on successful passing of Driver training<br>What you’ll do:<br>* Whilst driving, you’ll drive trams along a set route, picking up and dropping off passengers at tram stops in a safe manner<br>* Whilst conducting, Welcome passengers and carry out revenue protection duties including the issuing and checking of tickets and passes and provide customer service, revenue protection and crowd control at major events in the city<br>* Ensuring delivery of a safe tram service<br>* Assist with operational incidents as required<br>* Deliver Customer Care including service updates, addressing queries, providing information, and offering help and assistance when required. Queries could include a wide range of topics, e.g. fares, timetable information, local knowledge and more<br>* Provide excellent customer support, ensuring a safe and friendly journey for all<br>* Assist drivers and colleagues in supporting and responding to incidents as they arise, communicating with our Operation Control Centre<br>About you:<br>* Over 18<br>* Held a full UK Driving Licence for at least 12 months and have no more than 3 penalty points<br>* Excellent concentration skills<br>* Able to communicate calmly, clearly and effectively<br>* Strong ability to retain information and follow instructions<br>* Able to remain calm under pressure<br>* Ability to deliver excellent customer service, maintain professionalism and carry out accurate cash handling<br>* Willingness to help and learn<br>* Enthusiastic and passionate<br>Why Join Us?<br>* Full training provided – no prior experience needed!<br>* 33 days’ annual leave including Bank Holidays<br>* Commission scheme<br>* Free tram and bus travel across South Yorkshire<br>* Retail and leisure discounts<br>* 24/7 access to free, confidential and specialist health/wellbeing support<br>* Charity initiatives<br>* Be part of a close-knit, friendly team<br>* Play a vital role in Sheffield’s public transport network<br>Who are we?<br>For over 30 years, Supertram has been a crucial part to our region’s transport network. We are passionate about connecting our community with their jobs, family and friends across South Yorkshire.<br>We put the Super in Supertram by delivering a safe and best possible journey experience for our customers, and a great place to work for colleagues.<br>Job Type: Permanent<br>Pay: Up to £29,825.79 per year<br>Benefits:<br>* Company pension<br>* Employee discount<br>* Free or subsidised travel<br>* On-site parking<br>Licence/Certification:<br>* driving licence (required)<br>Work Location: In person<br>Reference ID: Tram Driver-Conductor
Tram Driver-Conductor employer: MindMatch
Supertram is an exceptional employer, offering a supportive and friendly work environment where employees can thrive. With comprehensive training provided, generous annual leave, and unique benefits such as free travel across South Yorkshire, we prioritise the well-being and growth of our team members. Join us in playing a vital role in Sheffield’s public transport network, where your contributions truly make a difference.
Contact Details:
MindMatch Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tram Driver-Conductor
✨Tip Number 1
Familiarise yourself with Sheffield's tram routes and key stops. Knowing the area well will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Being able to communicate effectively and handle queries calmly is crucial for this position.
✨Tip Number 3
Ensure you have a good understanding of safety protocols related to public transport. This knowledge will be beneficial during discussions about ensuring passenger safety.
✨Tip Number 4
Be prepared to discuss your ability to work under pressure. Think of examples from past experiences where you've successfully managed stressful situations, as this is key for a Tram Driver-Conductor.
We think you need these skills to ace Tram Driver-Conductor
Excellent Concentration Skills
Effective Communication Skills
Customer Service Skills
Cash Handling Skills
Ability to Remain Calm Under Pressure
Strong Retention of Information
Problem-Solving Skills
Safety Awareness
Teamwork and Collaboration
Adaptability to Shift Patterns
Knowledge of Local Area and Transport Routes
Ability to Follow Instructions Accurately
Enthusiasm and Passion for Customer Service
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Tram Driver-Conductor position. Understand the responsibilities and skills required, such as customer service and safety awareness.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any previous customer service roles or driving experience, and ensure your qualifications are clearly stated.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for Supertram specifically and how your skills make you a great fit for the Tram Driver-Conductor position.
Follow Application Instructions:Make sure to download the application form from the specified website and fill it out completely. Pay attention to any specific instructions provided by Supertram regarding submission to ensure your application is considered.
How to prepare for a job interview at MindMatch
✨Show Your Customer Service Skills
As a Tram Driver-Conductor, you'll be the face of the tram network. Be prepared to discuss your previous customer service experiences and how you handle difficult situations. Highlight any relevant examples where you provided excellent service or resolved conflicts.
✨Demonstrate Safety Awareness
Safety is paramount in this role. Be ready to talk about your understanding of safety protocols and how you would ensure a safe environment for passengers. You might want to mention any past experiences where you had to prioritise safety in your work.
✨Communicate Clearly and Calmly
Effective communication is key in this position. Practice articulating your thoughts clearly and calmly, especially under pressure. You could even role-play potential scenarios with a friend to get comfortable with responding to passenger queries.
✨Know the Company and Its Values
Research Supertram and understand its mission and values. Be prepared to explain why you want to work for them specifically and how your personal values align with theirs. This shows genuine interest and commitment to the role.
