At a Glance
- Tasks: Manage housing estates, ensuring safe homes and excellent customer service.
- Company: Join Home Group, a top-rated workplace focused on wellbeing.
- Benefits: Enjoy 34 days leave, health cash plan, and career development opportunities.
- Other info: Hybrid role with a supportive team and a focus on diversity.
- Why this job: Make a real difference in your community while shaping your own work schedule.
- Qualifications: Experience in housing management and a passion for customer service.
The predicted salary is between 32000 - 38000 £ per year.
Housing Manager Wigton and surrounding rural areas plus hybrid working Temporary 12 months, full time (37.5 hpw), Mon- Fri Salary £32,000 pa to £38,000 pa [pro rata] (depending on skills and experience) We are unable to sponsor you for this role.<br><br>Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.<br><br>Home, a place where you belong Join us as a Housing Manager at Home Group, in our awesome housing team in Wigton.<br><br>Youll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised.<br><br>Youll provide first class customer service, delivering our customer promise every day! Whats in it for you? 34 days leave, pro-rated (including bank holidays and a me day) Paid time off for volunteering MatchingPension contributions (up to 7%, with life assurance of 3x Basic Salary) Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies Career path with development and an excellent training package Excellent benefits and rewards including supermarket discounts and travel expenses Colleagues really matter to us, thats why were the10^thBest place in the UK for Wellbeing.<br><br>Typical day as a Housing Manager Through visibility, engagement with customers and proactivity on our estates, youll really get to get to know our communities.<br><br>Youll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).<br><br>Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.<br><br>Managing our voids process including liaising with local authorities.<br><br>Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.<br><br>Youll go home each day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK! Job details This is a hybrid role and in an average week, youll spend 2 or 3 days working from our community patches of Wigton and surrounding areas.<br><br>Although youll spend time in our neighbourhoods, we do get together regularly, we spend 1 days in the office at Burnside and the remainder of the week working from home catching up on admin.<br><br>We mainly work Monday to Friday and work occasional evenings to meet with customers.<br><br>The great news is that youll be able to shape your own diary.<br><br>To get from A to B, youll need a vehicle insured for business purposes.<br><br>The great news is that well pay your mileage! Youll need a Standard DBS check done and we pay for that.? You bring You are experienced in the housing sector and understand housing management, housing law and in an ideal world, universal credit too! You have, or are willing to work towards Chartered Institute of Housing Level 3 Super organised and methodical in your approach, youre also a proactive self-starter with a can do positive attitude Passionate about delivering excellent customer service and have a genuine desire to help your customers.<br><br>This job can challenge, especially when were dealing with complaints but your resilience will help you through.<br><br>Confident working with external partners and stakeholders such as local authorities, MPs etc Like being part of a team but appreciate that this is a role where youll spend most of your time working in our local estates.<br><br>A place where you belong Great things happen when we can be ourselves at work.<br><br>We want all our colleagues to be who they truly are here.<br><br>Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best.<br><br>Together we make Home Group a great place to work ! Find out more Click APPLY NOW to see our?Housing Manager Job description , find out about? us and for help to apply.<br><br>Sometimes we close a job early, so dont delay or you might miss out.<br><br>Finally, do let us know if theres anything we can do, to help you shine in our process atd02fcfcb-6df4-40ee-95cf-3eb059ce3173
Temporary Housing Manager employer: MindMatch
Home Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. With generous benefits such as 34 days of leave, paid volunteering time, and a robust training package, employees are empowered to grow in their careers while making a meaningful impact in the communities they serve in Wigton and surrounding areas. Join us and experience the satisfaction of transforming lives while enjoying the flexibility of hybrid working.
Contact Details:
MindMatch Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Housing Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Home Group's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their awesome team.
✨Tip Number 2
Practice your customer service scenarios! Since you'll be delivering first-class support, think of examples from your past experiences where you've gone above and beyond for customers. This will help you stand out during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. They might share valuable insights that can give you an edge in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Home Group and ready to make a difference in the community.
We think you need these skills to ace Temporary Housing Manager
Housing Management
Knowledge of Housing Law
Customer Service
Proactive Approach
Organisational Skills
Communication Skills
Resilience
Stakeholder Engagement
Teamwork
Problem-Solving
Experience with Universal Credit
Methodical Approach
Community Engagement
Ability to Manage Anti-Social Behaviour
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you really understand what the Housing Manager role involves. Check out the job description and highlight the key skills and responsibilities. This will help you tailor your application to show us you're the perfect fit!
Show Your Passion:We love seeing genuine enthusiasm in applications! Make sure to express your passion for housing management and customer service. Share any relevant experiences that demonstrate your commitment to helping others and making a difference in the community.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we want to see your skills and experience without wading through unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our awesome team there!
How to prepare for a job interview at MindMatch
✨Know Your Stuff
Make sure you brush up on housing management and relevant laws before the interview. Familiarise yourself with the specifics of the role, like managing voids and dealing with anti-social behaviour. This will show that you're not just interested in the job, but that you understand what it entails.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share examples of how you've gone above and beyond for customers in the past. Think of specific situations where your proactive approach made a difference, and be prepared to discuss them.
✨Demonstrate Your Organisational Skills
As a Housing Manager, being organised is key. Bring along examples of how you've managed multiple tasks or projects simultaneously. You could even mention any tools or software you use to stay on top of things, which will highlight your methodical approach.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, especially around handling complaints or working with external partners. Practice your responses to these types of questions so you can demonstrate your resilience and problem-solving skills effectively.
