At a Glance
- Tasks: Welcome guests with warmth, handle their needs, and create memorable experiences.
- Company: Join Second Nature, a unique hometel brand focused on genuine hospitality.
- Benefits: Enjoy competitive pay, growth opportunities, and extra time off for life outside work.
- Other info: Supportive team culture with real opportunities for career advancement.
- Why this job: Be the first face guests see and make their stay unforgettable.
- Qualifications: Experience in hospitality or customer service, with a passion for helping others.
The predicted salary is between 20000 - 22000 £ per year.
Second Nature is part of Lamington Group. We design and operate hometels, combining practicality with feeling. We recognise the importance of being properly looked after, with a team that pays attention to what guests actually need.
We are looking for people who care about their work and the people around them.
THE ROLE
You are a Host at Second Nature, the first face and warm welcome every guest sees upon arrival. You set the tone for their entire stay, greeting guests with genuine warmth, handling their needs with calm professionalism, and connecting them to what they need. You take pride in hospitality, noticing what guests need before they ask, remembering their preferences, and going beyond the expected to make them feel at home.
Your work is visible and important, directly shaping how guests feel about Second Nature. You represent our values with every interaction, being reliable, friendly, and genuinely interested in making people's stays special.
WHO YOU ARE
We hire based on five values:
- Use Instinct. You read what's needed and act on it.
- Own It. You finish what you start and are honest about what works and what doesn't.
- Include All. You build trust quickly with guests, colleagues, and partners.
- Stay Curious. You keep learning and would rather know how something works than fake it.
- Think Big. You spot patterns and bring better ideas.
We don’t hire for years of hotel experience; we can teach the systems but not how to read a room.
WHAT YOU'LL DO
On a good day, you might:
- Welcome guests at check-in and check-out, learn names, answer questions, and make people feel at home.
- Keep guest conversations moving, reply quickly to messages, and share local knowledge.
- Spot needs before guests ask and handle concerns calmly.
- Keep the team informed about special requests and feedback.
- Ensure the front desk runs smoothly and the space feels welcoming.
WHAT YOU'LL BRING
Experience that fits the role:
- 1+ years in hospitality, customer service, or another guest-facing role.
- Experience in a hotel, guesthouse, or similar environment.
- A proven ability to create positive guest experiences.
- Comfortable with everyday admin tasks and keeping guest information organised.
- Warm, friendly, and a strong listener.
- Calm under pressure and proactive by nature.
- Experience with PMS systems and guest messaging tools.
WHY YOU'LL LOVE WORKING HERE
You’ll work alongside supportive leaders, receive structured onboarding and hands-on training, and have opportunities for growth. We offer additional annual leave, company benefits, and a competitive benefits package.
HOW IT WORKS
Our hiring process is short and human:
- Apply by sending your CV and a few lines on why this role caught your eye.
- First conversation: a 30-minute call with the hiring manager.
- On-site visit: meet the team and see the building.
- Offer: if it’s a fit, we move quickly.
Every applicant hears back from us, yes or no.
FOR EVERYONE
Second Nature and Lamington Group are equal opportunities employers. We welcome applications from every background. If you need adjustments to participate in our hiring process, let us know when you apply.
READY? Apply now.
Host - Southampton employer: MindMatch
Selwood Housing is an exceptional employer that prioritises the growth and development of its employees, offering a supportive team environment where collaboration and knowledge sharing are key. With a commitment to inclusivity and a range of benefits including competitive salaries, flexible working opportunities, and ongoing training, you will not only gain hands-on experience as an Apprentice Electrician but also build a rewarding career in a respected trade within a growing not-for-profit organisation dedicated to providing affordable housing in the Southwest.
StudySmarter Expert Advice🤫
We think this is how you could land Host - Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MindMatch. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MindMatch
Don't be shy about reaching out to MindMatch directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Host - Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MindMatch and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MindMatch
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
