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- Tasks: Support customers with IT hardware and software at various sites.
- Company: Join a dynamic team focused on delivering top-notch IT solutions.
- Benefits: Enjoy flexible working hours and opportunities for professional growth.
- Why this job: Be part of a tech-savvy culture that values innovation and customer satisfaction.
- Qualifications: Experience in IT support is essential; a passion for technology is a plus.
- Other info: Field-based role covering Dundee, Perth, and surrounding areas.
The predicted salary is between 36000 - 60000 £ per year.
<p><strong>Role: Senior IT Field Delivery Engineer </strong> </p><p><strong>Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte) </strong> </p><p><strong>Role purpose: </strong> </p><p>To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of cu… </p><br/><p>WHJS1_UKTJ </p>
Senior IT Field Delivery Engineer employer: MindMatch
Contact Detail:
MindMatch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Field Delivery Engineer
✨Tip Number 1
Familiarise yourself with the specific IT hardware and software products that we support. Understanding our offerings will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into our company culture and the expectations for the Senior IT Field Delivery Engineer role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved IT issues under pressure. We value proactive problem-solving, so showcasing your experience in this area will set you apart.
✨Tip Number 4
Research the areas you'll be covering, such as Dundee and Perth. Being knowledgeable about the local market and potential customer needs can give you an edge during discussions about the role.
We think you need these skills to ace Senior IT Field Delivery Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Senior IT Field Delivery Engineer position. Tailor your application to highlight relevant experience and skills that match the role.
Highlight Technical Skills: Make sure to emphasise your technical skills related to IT hardware and software support. Include specific examples of how you've successfully resolved issues in previous roles, as this will demonstrate your capability to meet the Service Level Agreement (SLA).
Showcase Customer Service Experience: Since the role involves attending customer sites, it's important to showcase your customer service experience. Provide examples of how you've effectively communicated with clients and resolved their IT issues in a timely manner.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at MindMatch
✨Know Your Technical Stuff
As a Senior IT Field Delivery Engineer, you'll need to demonstrate your expertise in IT hardware and software. Brush up on the latest technologies and be prepared to discuss specific products you've worked with, as well as any troubleshooting techniques you’ve mastered.
✨Understand the Service Level Agreements (SLAs)
Familiarise yourself with what SLAs entail, especially in relation to IT support services. Be ready to explain how you have met or exceeded SLAs in previous roles, as this will show your commitment to customer satisfaction and efficiency.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenging situations you've faced in the field and how you resolved them. This will highlight your proactive approach and ability to work under pressure, which are crucial for this role.
✨Be Ready for Customer Interaction Scenarios
Since the role involves attending customer sites, think about how you would handle various customer interactions. Practice responses to potential questions or concerns they might have, demonstrating your communication skills and professionalism.
