At a Glance
- Tasks: Join our dynamic team to manage client care and enhance customer satisfaction.
- Company: Vets for Pets Amesbury, a supportive and friendly veterinary practice.
- Benefits: Competitive salary, exclusive discounts, and a great work-life balance.
- Other info: Flexible hours with a mix of morning and afternoon shifts, plus Saturday mornings.
- Why this job: Make a real difference in pet care while developing your career in a vibrant environment.
- Qualifications: Previous experience in client care preferred; strong communication and organisational skills required.
Senior Client Care Advisor - Amesbury
Senior Client Care Advisor
We are currently seeking a senior client care advisor to join our friendly and dynamic client care team. This role would be suited to someone with previous relevant experience and a desire to progress and develop within the role. Experience within a veterinary or clinical setting is preferred, but not essential.
Veterinary client care advisors do so much more than answer the phone! The role is busy, challenging and diverse - no two days are the same, and so we are looking for an outgoing, positive and articulate individual who is a team player with excellent communication and organisational skills. The ideal candidate must be a client focused individual who can demonstrate an aptitude for multi-tasking. This role does not involve animal handling, although a love for animals goes without saying; and you must also show willingness to learn, proficient IT skills and an excellent telephone manner.
Vets for Pets Amesbury is a standalone, small animal practice, with approachable, supportive partners and a fabulous team of vets, nurses and client care advisors. The client care team is overseen by our practice owners and practice administrators who guide the team to operate to the highest of standards whilst also ensuring job satisfaction and an excellent work life balance.
As a senior client care advisor for our surgery, you will be assisting the clinical team with the day to day work flow of the practice, taking ownership of certain key aspects of day to day administration critical to practice function. You will be expected to model the highest standards of professional behaviour, as well as demonstrating a higher level of responsibility; with duties including (but not limited to):
- Managing, coordinating and organising the client care team and the reception desk with an emphasis on providing a professional service to clients and their pets; and creating an efficient and welcoming reception area.
- Managing and dealing with appointment bookings in a professional and efficient manner using the in-practice database system, being sensitive to client needs and promoting a professional image at all times.
- Building effective professional relationships with clients to improve customer satisfaction.
- Developing and maintaining current product and service knowledge and advising where necessary in line with company protocols.
- Working within a team to ensure that the reception and other areas of the practice are kept to a high standard of cleanliness.
- Showing an awareness of financial controls within the practice, including banking.
We are able to offer a competitive salary dependent on experience, as well as company benefits, exclusive group discounts and online benefits.
The position will cover 20-25 hrs per week which will be a combination of morning and afternoon shifts, with Saturday mornings to be covered on shared rota.
If you would like to become a part of this incredible team, working with exceptional colleagues, in our modern, state of the art veterinary surgery, then please send your CV and covering letter to Sonia.roffesilvester@vets4pets.com
Location: SP4 7FL
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Senior Client Care Advisor - Amesbury employer: MindMatch
Selwood Housing is an exceptional employer that prioritises the growth and development of its employees, offering a supportive team environment where collaboration and knowledge sharing are key. With a commitment to inclusivity and a range of benefits including competitive salaries, flexible working opportunities, and ongoing training, you will not only gain hands-on experience as an Apprentice Electrician but also build a rewarding career in a respected trade within a growing not-for-profit organisation dedicated to providing affordable housing in the Southwest.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Care Advisor - Amesbury
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like MindMatch and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at MindMatch and let us see your personality shine through!
We think you need these skills to ace Senior Client Care Advisor - Amesbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and MindMatch.
Get Familiar with Our Brand:Before applying, take some time to learn about MindMatch and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at MindMatch
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress MindMatch.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which MindMatch will surely appreciate.
