At a Glance
- Tasks: Be the first point of contact for customer enquiries in the obesity market.
- Company: Join a leading pharmaceutical company focused on innovative healthcare solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and learning.
- Why this job: Make a real difference by helping customers navigate their healthcare needs.
- Qualifications: Experience in pharmaceutical sales and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
This role is the first point of contact for incoming customer requests within the obesity private market across the UK & Ireland. You will manage enquiries coming in through multiple channels (field teams, email, phone, web, events), quickly understand the need, and decide how best to handle or route each request. Some enquiries you will resolve directly using approved materials. Others will be passed to the right internal teams or digital resources. The aim is to provide a fast, consistent, and compliant customer experience, while making sure specialist teams focus on higher priority accounts.
What You'll Do
- Customer Contact & Understanding Needs
- Act as the first point of contact for customer enquiries
- Speak with customers to understand:
- Their business and care model
- Size, scale, and potential of the account
- Type and urgency of support needed
- Use a structured approach to prioritise requests
- Support customers into appropriate digital journeys where relevant
- Managing & Routing Requests
- Respond to simple product-related questions using approved materials
- Route more complex or high-priority enquiries to the right internal teams (field teams, medical, etc.)
- Direct standard or repeat queries to self-service digital resources
- Ensure clear and accurate handovers so follow-up is seamless
- Customer Experience & Compliance
- Deliver a professional, consistent, and compliant customer experience
- Ensure only approved and up-to-date materials are shared
- Record all interactions accurately in internal systems
- Follow all company policies and industry compliance requirements
What You'll Need
- Experience as a pharmaceutical sales representative with relevant certification (e.g. ABPI or equivalent)
- Good understanding of pharma compliance standards
- Experience in a customer-facing, coordination, or triage role (ideally within healthcare or a regulated industry)
- Strong communication and listening skills
- Ability to prioritise and manage multiple requests
- Comfortable using digital tools and Microsoft Office
- High attention to detail and strong organisation skills
- Collaborative mindset and ability to work cross-functionally
- Proactive, adaptable, and eager to learn
Nice to Have
- Experience in obesity, diabetes, or related therapy areas
- Exposure to brand or marketing support in pharma
- Experience with systems such as Veeva PromoMats
- Experience working across teams or influencing without formal authority
- Willingness to travel occasionally (up to 20%)
We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Virtual Sales Representative in Reading employer: MindMatch
As a Virtual Sales Representative at our company, you will be part of a dynamic team dedicated to providing exceptional customer experiences in the obesity private market across the UK & Ireland. We pride ourselves on fostering a collaborative work culture that values employee growth and development, offering comprehensive training and support to help you excel in your role. With a commitment to compliance and innovation, we ensure that our employees are equipped with the latest tools and resources, making this an excellent opportunity for those seeking meaningful and rewarding employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Virtual Sales Representative in Reading
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly articulate your experience and how it aligns with the role of a Virtual Sales Representative. Keep it concise and engaging – think of it as your personal brand story.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, send a thank-you note. It shows your appreciation and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Virtual Sales Representative in Reading
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing your application, make sure you really understand what the Virtual Sales Representative role is all about. Dive into the job description and highlight key responsibilities and skills. This will help you tailor your application to show us you're the perfect fit!
Show Off Your Experience:When detailing your experience, focus on your background in pharmaceutical sales or any customer-facing roles. Use specific examples that demonstrate your ability to manage enquiries and provide excellent customer service. We want to see how your past experiences align with what we need!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. Remember, we’re looking for someone who can communicate effectively, so let your writing reflect that!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at MindMatch
✨Know Your Stuff
Make sure you brush up on your knowledge of the pharmaceutical industry, especially around obesity and diabetes. Familiarise yourself with compliance standards like ABPI, as this will show that you understand the importance of regulations in this role.
✨Practice Active Listening
During the interview, demonstrate your strong communication skills by actively listening to the questions asked. This means not just hearing but understanding the needs behind the questions, which is crucial for a role that involves managing customer enquiries.
✨Showcase Your Organisational Skills
Be ready to discuss how you prioritise and manage multiple requests. Use examples from your past experience to illustrate your ability to handle various enquiries efficiently, ensuring that you can provide a fast and compliant customer experience.
✨Familiarise Yourself with Digital Tools
Since the role involves using digital tools and Microsoft Office, it’s a good idea to mention any relevant experience you have with these systems. If you’ve used platforms like Veeva PromoMats, be sure to highlight that, as it could give you an edge.
