At a Glance
- Tasks: Manage and schedule repairs, ensuring high-quality service for customers.
- Company: Join Selwood Housing, a not-for-profit organisation dedicated to affordable housing.
- Benefits: Competitive salary, generous holidays, flexible working, and ongoing training.
- Other info: Supportive team environment with a commitment to diversity and inclusion.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSEs in English and Maths, experience in scheduling or customer service.
The predicted salary is between 30000 - 40000 £ per year.
Ready to manage multiple priorities in a fast-paced role where your decisions make a real difference? Join us as a Planner and help deliver responsive and planned repairs - scheduling operatives, prioritising work, and ensuring every customer receives a seamless, high-quality service.
About the role
As a Planner (32 hours per week), you’ll coordinate both responsive and planned repair activities, ensuring operatives are scheduled efficiently to deliver a high-quality service to customers. You’ll manage and optimise diaries, prioritising work based on urgency, availability and location, while keeping appointments on track and within agreed timescales. This is a part-time position of 32 hours per week, worked across Tuesday to Friday.
Working closely with operatives, supervisors and customer teams, you’ll act as a central point of contact - keeping repairs on track, managing changes and any outstanding work, and ensuring compliance requirements are met. This is a fast-paced role where strong organisation, communication and problem-solving skills are key to delivering an efficient, customer-focused service every day.
What we’re looking for
- Customer Driven: You understand the importance of timely repairs and great service, ensuring customers receive a reliable, responsive and high-quality experience every time.
- Accountability: You take ownership of your work - managing schedules, priorities and appointments with accuracy, ensuring repairs are delivered on time and performance targets are met.
- Develop & Learn: You’re committed to continuous improvement, always looking for ways to improve processes, streamline scheduling and enhance service delivery.
- Champion Communication: You communicate clearly and confidently, working closely with operatives, supervisors and customer teams to keep everyone informed and ensure repairs run smoothly.
You’ll bring:
- GCSEs (or equivalent) in English and Maths at grade 4/C or above, or equivalent relevant experience
- Experience of diary management or scheduling, ideally within a responsive repairs or service environment
- Previous experience in a customer focused environment
- The ability to prioritise workloads effectively, balancing urgent repairs, planned work and customer needs
- Strong organisational skills with a keen eye for detail, ensuring appointments and records are accurate and up to date
- A commitment to Equality and Diversity
Pre-employment requirements
The successful candidate will be required to complete Right to Work checks.
Why join Selwood Housing?
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we’re growing. With a bold ambition to build 1,700 new affordable homes by 2034, we’re investing in the future of local people and places.
You’ll be joining a close-knit team where people support each other, share knowledge, and take pride in doing things properly.
Some of our benefits include:
- Competitive salary
- Generous holiday entitlement
- Life assurance
- Flexible working opportunities
- Competitive pension
- Cycle to work scheme
- Ongoing training and development
- A supportive team environment where your contribution really matters
Ready to get started?
If you thrive on organisation, problem-solving and delivering great service, this is your opportunity - apply now and be part of a team that makes a difference.
Our Commitment to Diversity & Inclusion
At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us. We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.
We may close this vacancy early depending on application volumes, so we encourage early applications.
Planner (32 hours per week) employer: MindMatch
At Selwood Housing, we pride ourselves on being a supportive and inclusive employer, dedicated to providing a safe and affordable home for everyone. As a Planner, you'll enjoy a flexible working environment, competitive salary, and generous holiday entitlement, all while contributing to meaningful community development. Join our close-knit team in Trowbridge, where your skills in organisation and customer service will be valued, and you'll have ample opportunities for ongoing training and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Planner (32 hours per week)
✨Tap into Local Job Boards
Look for part-time opportunities on local job boards or industry-specific sites related to logistics and supply chain. These platforms often host job listings that may not make it to the larger job boards, giving you an edge!
✨Connect with the Community
Join local logistics and supply chain forums or Facebook groups where businesses might post about part-time roles. These communities can provide insights, and you might even find someone who can put in a good word for you!
✨Be Available for Immediate Start
Since many part-time logistics roles need quick hires, being available for an immediate start can be a big plus. Make sure to highlight your flexibility when chatting with potential employers like MindMatch.
✨Showcase Your Skills on Our Platform
We recommend creating a strong profile on our website to connect with logistics firms looking for part-time talent. Show off your relevant skills and experience to make it easier for companies like MindMatch to spot you!
We think you need these skills to ace Planner (32 hours per week)
Some tips for your application 🫡
Highlight Relevant Experience:When you're applying for a logistics and supply chain role like Planner (32 hours per week), make sure to emphasise any relevant experience you've got. Even if it’s just an internship or volunteer work, show how you've dealt with supply chain processes, inventory management, or even basic logistics tasks. This helps us see you in action!
Showcase Your Technical Skills:For logistics roles, familiarity with software like SAP, Oracle, or even Excel can really set you apart. Be sure to mention these skills in your CV and, if possible, include examples of how you've used them effectively in previous roles or projects.
Keep It Flexible:Since this is a part-time position, let us know about your availability in your cover letter! If you can work certain shifts or have a flexible timetable, make that clear – we love flexibility as much as you do!
Tailor Your CV to Logistics:Your CV isn't just a list of jobs; it should tell a story about your journey in logistics. Use bullet points to break down your achievements and any metrics that show your impact in previous roles. Did you help reduce costs or improve efficiency? Quantify that success to grab our attention!
How to prepare for a job interview at MindMatch
✨Know Your Supply Chain Basics
Make sure you brush up on key concepts in logistics and supply chain management. Understand terms like Just-In-Time, inventory management, and demand forecasting, as these might pop up in the conversation. Being able to discuss these confidently shows you’re not just going through the motions and have a genuine interest in the role.
✨Be Ready for Scenario-Based Questions
Logistics can be unpredictable, so expect questions that test your problem-solving skills. For instance, they might ask how you'd handle a sudden supply chain disruption. Think through examples from your studies or past experiences, showing how you can adapt and make quick decisions in a tight spot.
✨Flexibility is Key
Since this is a part-time gig, the interviewers will likely look for candidates who are flexible and willing to jump into different roles as needed. Be ready to discuss your availability and how you can help during peak times. This kind of openness can really set you apart!
✨Highlight Your Tech Savviness
In logistics, it's essential to be comfortable with various software tools, from inventory management systems to basic Excel functions. If you've used any specific tools or platforms in the past, make sure to mention them. This not only shows your technical skills but also your readiness to dive into the job!
