At a Glance
- Tasks: Maximise income collection and support tenants in improving their financial situations.
- Company: Join Broadland Housing Association, a top-rated employer in the UK housing sector.
- Benefits: Enjoy enhanced annual leave, a generous pension scheme, and wellness perks.
- Other info: Flexible hybrid working with excellent training and career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: GCSEs in Maths and English, strong communication skills, and knowledge of housing legislation.
The predicted salary is between 36255 - 36255 £ per year.
Hybrid Homeworking but travel to Kings Lynn and surrounding areas required.
Full Time, 37 hours per week (Monday to Friday).
Starting Salary at £36,255 per annum, with future progression opportunities to £38,567 per annum, plus Essential Car User Allowance of £4,548 per annum.
Permanent Contract.
About the role:
We have an exciting opportunity for an Income Recovery Officer to join our team covering our West patch (Kings Lynn and surrounding areas down to Newmarket). The role requires a candidate who is customer-focused, able to establish positive relationships both internally and externally, whilst having the ability to organise and prioritise a busy workload. This role plays a vital part in the success of Broadland Housing Association and is a key role in preventing homelessness and improving life opportunities, so we are looking for someone who is enthusiastic, personable and with knowledge / experience in welfare benefits and income collection.
The role involves:
- Maximising the Association's income in respect of rent and service charge collection.
- Minimising rental and service charge loss for the Association through effective case management of arrears.
- Completing thorough income and expenditure assessments to achieve affordable and achievable repayment plans.
- Assisting Tenants to maximise their own income.
- Working closely with our Tenancy Support Service to ensure tenancy sustainment and to improve life opportunities.
- Maintaining effective relationships with Partner organisations, Local Authorities, and other agencies to ensure Tenants fully benefit from services either provided directly or via other organisations.
About You:
The successful candidate will have:
- A minimum of 5 GCSE's including Maths and English (Grade C/Level 4) or equivalent.
- Excellent communication skills, a positive outlook and a can-do attitude.
- Knowledge of tenancy agreements, housing legislation and welfare benefits.
- Experience of multi-agency/partnership working and experience working with customers face to face is also required.
- A driving licence and access to own vehicle is essential as travel throughout Norfolk will be required and the candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check.
All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours.
About Us:
Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.
Our team are provided with the tools to work from home as well as supportive and flexible understanding of the challenges this sometimes presents. We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location.
We offer staff many great benefits such as:
- Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
- Generous contributory pension scheme.
- Access to an Employee Assistance Programme to support you when you need it.
- Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
- Utilities allowance to support hybrid home workers as well as home-working equipment reimbursement.
- Lots of training opportunities.
- And many more.
Closing date: midnight on Monday 29 June 2026.
StudySmarter Expert Advice🤫
We think this is how you could land Income Recovery Officer in Norwich
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by MindMatch.
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Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like MindMatch.
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We think you need these skills to ace Income Recovery Officer in Norwich
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of MindMatch. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Income Recovery Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at MindMatch
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of MindMatch. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
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