Travel Recovery Claims Handler in Northampton

At Gallagher Bassett, we are there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership and that's exactly what you'll find here.

Ready to make a difference in travel insurance? Gallagher is looking for a Travel Recovery Claims Handler to join our in-house legal team, Strata Solicitors. This is a great opportunity for someone looking to build a career in claims, insurance, legal services or financial services. You'll join a supportive team, learning how travel-related recovery claims are managed from initial notification through to resolution, while delivering excellent service to customers and stakeholders.

How you'll make an impact:

• Managing new claims on our system and carrying out initial checks
• Gathering information and documentation to support claim progression
• Communicating with customers, insurers, solicitors and other third parties
• Keeping claim records accurate and up to date
• Handling correspondence and administrative tasks in a timely manner
• Supporting the wider team to ensure claims are progressed efficiently
• Working in line with company processes, service standards and regulatory requirements

About You:

• 5 GCSEs (or equivalent), including English and Maths
• Previous experience handling travel claims, personal injury claims, liability claims, recovery claims or insurance claims is essential
• Strong written and verbal communication skills, with confidence speaking to a range of stakeholders
• Good attention to detail and the ability to maintain accurate records
• Well organised, self-motivated and able to manage priorities effectively
• Ability to review evidence, assess liability and negotiate outcomes where appropriate
• Positive attitude and a proactive approach to problem solving
• Eligibility to work in the UK

Compensation and benefits:

• Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, will cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance
• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care

We value inclusion and diversity. Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/belief, age and those with caring responsibilities.