At a Glance
- Tasks: Lead the design of innovative architecture for our Digital Channels Contact Centre.
- Company: Join DWP Digital, a leader in digital transformation.
- Benefits: Enjoy a competitive salary, flexible working, and career development opportunities.
- Other info: Be part of a transformative programme with significant impact.
- Why this job: Shape the future of contact centres with cutting-edge technology and strategy.
- Qualifications: Proven experience in architecture leadership and strategic influence.
The predicted salary is between 80000 - 120000 £ per year.
As a Lead Technical Architect, you will join DWP Digital's Digital Channels team, leading the architecture design behind our Digital Channels Contact Centre (DC3). This is a critical transformation programme moving from traditional voice-based services to a fully integrated omni-channel contact centre.
You will operate at the highest level of architecture leadership - shaping strategy, influencing senior stakeholders, and driving the technical direction of the programme.
Lead Technical Architect in Newcastle upon Tyne employer: MindMatch
DWP Digital is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Lead Technical Architect, you'll have the opportunity to shape the future of digital services while benefiting from a strong commitment to employee development, flexible working arrangements, and a culture that values diversity and inclusion. Located in a vibrant area, our team enjoys access to various amenities and a supportive community, making it an ideal place for meaningful and rewarding employment.
