At a Glance
- Tasks: Support customers and create safe, welcoming neighbourhoods through exceptional service.
- Company: Join Selwood Housing, a not-for-profit organisation dedicated to community impact.
- Benefits: Enjoy competitive salary, generous holidays, flexible working, and ongoing training.
- Other info: Be part of a supportive team committed to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in customer service, strong communication skills, and a proactive approach.
The predicted salary is between 30000 - 40000 € per year.
Where outstanding customer service meets real community impact. Are you driven by delivering exceptional customer service and making a real difference in customers' everyday lives? As a Neighbourhood Assistant, you'll be at the heart of our communities - helping to create safe, well-managed environments where our customers don't just live, but truly feel at home.
This is a role where no two days are the same. One moment you'll be supporting tenancy matters or resolving neighbourhood issues, the next you'll be building trusted relationships with customers and partner agencies. You'll play a key part in delivering a responsive, people-first service - supporting customers with their homes, resolving issues quickly, and helping create safe, well-managed neighbourhoods.
About the role
As a Neighbourhood Assistant, you'll help deliver a responsive, high-quality service that supports customers and keeps neighbourhoods safe, well-managed and welcoming. This is a varied, hands-on role where you'll work closely with Neighbourhood Managers to manage tenancies, respond to enquiries and resolve neighbourhood issues. You'll build strong relationships with customers and partners, carry out visits and inspections, and play a key role in supporting thriving communities.
If you enjoy working with people, solving problems and making a visible difference, this is a great opportunity to develop your career in housing.
What we are looking for
- Customer Driven: You understand the impact of safe, well-managed neighbourhoods and take pride in delivering excellent service and positive customer experiences.
- Accountability: You take ownership of your work, managing tenancy activities and enquiries accurately while following procedures to ensure compliance and high standards.
- Develop & Learn: You're keen to learn, develop your housing knowledge and build your skills to better support residents and communities.
- Champion Communication: You communicate clearly, keep accurate records and build strong relationships to resolve issues and improve neighbourhoods.
You’ll bring
- Experience working in a customer-focused or public-facing role, ideally within housing or a similar environment.
- Strong organisational skills and the ability to manage a varied workload while maintaining accuracy.
- Confidence in handling tenancy-related enquiries and administrative processes.
- The ability to build positive relationships with customers, colleagues and external partners.
- A proactive approach to problem-solving, including responding to neighbourhood issues and anti-social behaviour.
- Clear communication skills, both written and verbal, with a professional and approachable manner.
- A commitment to Equality and Diversity.
Pre-employment requirements
The successful candidate will be required to complete a Basic DBS check, DVLA check and Right to Work verification. You must also hold a valid driving licence and have access to a vehicle for work purposes.
Why join Selwood Housing?
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places.
You’ll be joining a close-knit team where people support each other, share knowledge, and take pride in doing things properly.
Some of our benefits include
- Competitive salary
- Generous holiday entitlement
- Life assurance
- Flexible working opportunities
- Competitive pension
- Cycle to work scheme
- Ongoing training and development
- A supportive team environment where your contribution really matters
Ready to make a real difference? Apply now and start building better communities with us.
Our Commitment to Diversity & Inclusion
At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us. We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.
We may close this vacancy early depending on application volumes, so we encourage early applications.
Neighbourhood assistant employer: MindMatch
At Selwood Housing, we pride ourselves on being a supportive and inclusive employer dedicated to making a real difference in our communities. As a Neighbourhood Assistant in Trowbridge, you'll enjoy a competitive salary, generous holiday entitlement, and ongoing training opportunities within a close-knit team that values collaboration and personal growth. Join us in our mission to provide safe, secure, and affordable homes while building strong relationships with customers and partners in a rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood assistant
✨Tip Number 1
Get to know the company! Research Selwood Housing and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've delivered exceptional customer service or resolved issues effectively. This will help you demonstrate your problem-solving skills and customer focus.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Neighbourhood assistant
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer-focused roles. We want to see how you've gone above and beyond to create positive experiences for customers, as this is key for a Neighbourhood Assistant.
Be Proactive in Your Approach:Demonstrate your proactive problem-solving skills in your application. Share examples of how you've tackled issues head-on and made a difference in your previous roles. This will show us you're the right fit for our dynamic environment.
Communicate Clearly:Your written application should reflect your communication skills. Keep it clear and concise, and make sure to proofread for any errors. We value strong communication, so let that shine through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at MindMatch
✨Know Your Community
Before the interview, take some time to research the community you'll be serving. Understand the key issues and challenges residents face. This will not only show your commitment but also help you discuss how you can make a positive impact.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight situations where you resolved issues or built strong relationships, as this aligns perfectly with the role of a Neighbourhood Assistant.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled problems proactively. Be ready to discuss how you approached these challenges and what the outcomes were. This will illustrate your ability to handle tenancy-related enquiries and neighbourhood issues effectively.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and confidently. Since communication is key in this role, consider doing mock interviews with friends or family. This will help you convey your ideas better and build rapport during the actual interview.
