At a Glance
- Tasks: Provide 5-star service to patients and perform diagnostic eye scans.
- Company: Optical Express, a leader in patient care and technology.
- Benefits: Industry-leading salary, bonus potential, free eye surgery, and 33 days annual leave.
- Other info: Dynamic work environment with ongoing training and career growth opportunities.
- Why this job: Join a supportive team and make a real difference in patients' lives.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 € per year.
Location – Milton Keynes
Hours – Full time, 40 hours per week (must be able to work Saturdays)
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 33 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It's our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients' consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
- Previous experience working towards personal targets and KPIs
- Role involves occasional travel to Aylesbury Clinic (compensated by the business)
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor in Milton Keynes employer: MindMatch
Optical Express is an exceptional employer that prioritises patient care and employee development in a supportive and collaborative environment. Located in Milton Keynes, we offer a competitive salary, generous annual leave, and unique benefits such as free laser eye surgery and ongoing training opportunities, all while fostering a culture of care and integrity within our team and the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in Milton Keynes
✨Tip Number 1
Get to know the company culture! Before your interview, check out Optical Express's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently, especially when discussing your communication skills and patient care experience.
✨Tip Number 3
Show off your personality! During the interview, let your passion for patient care shine through. Share personal stories that highlight your ability to build relationships and provide excellent service—this is what they’re looking for!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Patient Advisor position.
We think you need these skills to ace Patient Advisor in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Patient Advisor role. Highlight your communication skills and any previous customer service experience, as these are key to making our patients feel comfortable.
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re passionate about patient care. Share specific examples of how you've gone above and beyond for customers in the past, showing us your commitment to providing a 5-star service.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid jargon and make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at MindMatch
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. During the interview, practice clear and confident speaking. Use examples from your past experiences where you successfully communicated with patients or colleagues, highlighting your ability to build relationships.
✨Demonstrate Your Customer Service Mindset
Prepare to discuss how you would provide a 5-star service to patients. Think of scenarios where you went above and beyond for customers. This will illustrate your commitment to exceptional patient care, which is crucial for this role.
✨Be Ready for Role-Specific Questions
Expect questions related to the responsibilities of a Patient Advisor, such as handling patient records or scheduling consultations. Familiarise yourself with these tasks and think about how your skills align with them. This preparation will help you respond confidently and accurately.
