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For Companies At a Glance
- Tasks: Provide confidential emotional support and mental health guidance to service users.
- Company: Join Teladoc Health, a leading virtual care provider committed to inclusivity.
- Benefits: Enjoy competitive salary, private medical insurance, and flexible remote working.
- Why this job: Make a real difference in people's lives while working from anywhere.
- Qualifications: Experience in mental health support and strong communication skills required.
- Other info: Be part of a supportive team with excellent career development opportunities.
The predicted salary is between 22000 - 30000 £ per year.
In Brief
As a Mental Health Advisor you will provide confidential emotional support to service users and provide advice and guidance around mental health and other issues. The Helpline is open 24 hours a day, 365 days a year.
Contract type: Permanent, full-time
Salary: £26,000 per annum
Hours: Full-time (37.5 hours/week on average) – Shift rota including days, evenings, nights, weekends, and bank holidays (on a rolling rota)
Location: Remote (very occasional travel for meetings/training)
What You’ll Do
- Provide confidential emotional support and mental health guidance to service users.
- Support clients in accessing therapy through our myStrength App.
- Conduct risk assessments and create individual Risk Support Plans.
- Collaborate with the duty lead to manage risk effectively.
- Maintain high-quality clinical notes and service records.
- Participate in peer and clinical supervision, team meetings, and training.
- Contribute toa supportive, high-quality mental health service.
What You Need
Essential
- Experience delivering Single Session Therapy.
- Strong telephone and digital communication skills.
- Ability to write concise clinical notes.
- Experience in risk assessment and managing crisis situations remotely.
- A genuine passion for mental health, with the ability to support and signpost clients effectively.
- Qualifications: Level 2/3 Counselling Certificate, or a Psychology degree, or equivalent.
- High levelof IT literacy (CRM experience preferred).
Desirable:
- Previous experience in telephone or virtual mental health support.
⚠Applicants must have the right to work in the UK – unfortunately, we cannot provide visa sponsorship.
Why join Teladoc Health UK?
- Be part of a Great Place to Work Certified organisation, committed to inclusivity and wellbeing.
- We are Disability Confident Committed, as well as a Brighton and Hove Living Wage Employer.
- Enjoy flexible hybrid/remote working within a supportive team environment.
- Access comprehensive benefits, including private medical insurance, pension contributions, extended parental leave, and an employee assistance programme.
- Engage in meaningful work, delivering impactful healthcare solutions to clients globally.
- Join a growing, innovative organisation at the forefront of virtual healthcare.
Our Employee Benefits include
- Private medical insurance after probation
- Pension fully funded by Teladoc Health at 8% of qualifying earnings
- 25 days’ annual leave plus public holidays (pro rata if part-time or fixed-term)
- Additional leave for parental, carer’s, compassionate, dependant, menopause and fertility support
- One week of study leave per year (pro rata)
- Extended sick pay
- Employee Assistance Programme (mental health, financial, and legal advice)
- Access to training and development opportunities
- Cycle to Work scheme
- Electric vehicle salary sacrifice scheme
- Employee referral programme
- Company laptop and equipment
- Free flu vaccinations
- One paid volunteering day per year
- Company events
- Any other benefits offered by Teladoc Health UK from time to time
About Teladoc Health
Teladoc Health is the world’s leading virtual care provider, delivering care to over 20 million members across 125 countries. Teladoc formally entered the UK virtual care space in 2019 offering the only comprehensive virtual care solution spanning telehealth GP services, expert medical opinion (EMO), mental health support, nutrition and physiotherapy consultations. We work with the world’s leading life, health, accident, travel and general insurers, other large corporates, affinity groups, and the NHS to deliver industry-leading, award-winning virtual healthcare services to their policy holders, employees, and patients.
About Our Mental Health Service
Our Mental Health Service provides high quality mental health services to clients accessing healthcare via their insurance provider or employer. Our services include assessment, therapy, in the moment support, and digital self-help tools. We believe in the efficacy of virtual interventions, and we provide brief therapy to a low-risk population, presenting with mild-moderate common mental health problems. The service operates 24/7 365 days a year.
Read more at: Teladoc Health UK | About our Mental Health Services
Equality and Diversity
Teladoc Health UK adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. From application to interview, we place inclusion at the heart of all we do.
We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Mental Health Advisor | Remote employer: MindMatch
Contact Detail:
MindMatch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mental Health Advisor | Remote
✨Tip Number 1
Get your networking game on! Reach out to people in the mental health field, join relevant groups on social media, and attend virtual events. You never know who might have a lead on a job or can give you insider tips!
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on articulating your passion for mental health and how your experience aligns with the role.
✨Tip Number 3
Showcase your digital communication skills! Since this is a remote role, be ready to demonstrate how you effectively communicate through various platforms. Maybe even share examples of your previous work in this area.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Teladoc Health UK.
We think you need these skills to ace Mental Health Advisor | Remote
Some tips for your application 🫡
Show Your Passion for Mental Health: When you're writing your application, let your passion for mental health shine through! Share personal experiences or insights that highlight why this field matters to you. We love seeing genuine enthusiasm!
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience in delivering Single Session Therapy and managing crisis situations. We want to see how you fit into our team!
Keep It Concise and Clear: We appreciate clarity! When writing your application, keep your language straightforward and to the point. This is especially important for those concise clinical notes we mentioned in the job description.
Apply Through Our Website: Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at MindMatch
✨Know Your Stuff
Before the interview, brush up on your knowledge of mental health issues and the specific services offered by the company. Familiarise yourself with Single Session Therapy and the myStrength App, as these are key components of the role.
✨Show Your Passion
During the interview, let your genuine passion for mental health shine through. Share personal experiences or motivations that led you to this field, and explain how you can effectively support and signpost clients.
✨Practice Your Communication Skills
Since strong telephone and digital communication skills are essential, practice answering common interview questions out loud. Consider doing mock interviews with a friend to refine your responses and ensure clarity.
✨Prepare for Scenario Questions
Expect scenario-based questions related to risk assessment and crisis management. Think of examples from your past experience where you successfully handled similar situations, and be ready to discuss your thought process and actions.