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For Companies At a Glance
- Tasks: Provide confidential emotional support and mental health guidance to service users.
- Company: Join Teladoc Health, a leading virtual care provider committed to inclusivity.
- Benefits: Enjoy flexible remote work, private medical insurance, and generous leave policies.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Experience in mental health support and strong communication skills required.
- Other info: Be part of a Great Place to Work Certified organisation with excellent career growth.
The predicted salary is between 22000 - 30000 £ per year.
In Brief
As a Mental Health Advisor you will provide confidential emotional support to service users and provide advice and guidance around mental health and other issues. The Helpline is open 24 hours a day, 365 days a year.
Contract type: Permanent, full-time
Salary: £26,000 per annum
Hours: Full-time (37.5 hours/week on average) – Shift rota including days, evenings, nights, weekends, and bank holidays (on a rolling rota)
Location: Remote (very occasional travel for meetings/training)
What You’ll Do
- Provide confidential emotional support and mental health guidance to service users.
- Support clients in accessing therapy through our myStrength App.
- Conduct risk assessments and create individual Risk Support Plans.
- Collaborate with the duty lead to manage risk effectively.
- Maintain high-quality clinical notes and service records.
- Participate in peer and clinical supervision, team meetings, and training.
- Contribute toa supportive, high-quality mental health service.
What You Need
Essential
- Experience delivering Single Session Therapy.
- Strong telephone and digital communication skills.
- Ability to write concise clinical notes.
- Experience in risk assessment and managing crisis situations remotely.
- A genuine passion for mental health, with the ability to support and signpost clients effectively.
- Qualifications: Level 2/3 Counselling Certificate, or a Psychology degree, or equivalent.
- High levelof IT literacy (CRM experience preferred).
Desirable:
- Previous experience in telephone or virtual mental health support.
⚠Applicants must have the right to work in the UK – unfortunately, we cannot provide visa sponsorship.
Why join Teladoc Health UK?
- Be part of a Great Place to Work Certified organisation, committed to inclusivity and wellbeing.
- We are Disability Confident Committed, as well as a Brighton and Hove Living Wage Employer.
- Enjoy flexible hybrid/remote working within a supportive team environment.
- Access comprehensive benefits, including private medical insurance, pension contributions, extended parental leave, and an employee assistance programme.
- Engage in meaningful work, delivering impactful healthcare solutions to clients globally.
- Join a growing, innovative organisation at the forefront of virtual healthcare.
Our Employee Benefits include
- Private medical insurance after probation
- Pension fully funded by Teladoc Health at 8% of qualifying earnings
- 25 days’ annual leave plus public holidays (pro rata if part-time or fixed-term)
- Additional leave for parental, carer’s, compassionate, dependant, menopause and fertility support
- One week of study leave per year (pro rata)
- Extended sick pay
- Employee Assistance Programme (mental health, financial, and legal advice)
- Access to training and development opportunities
- Cycle to Work scheme
- Electric vehicle salary sacrifice scheme
- Employee referral programme
- Company laptop and equipment
- Free flu vaccinations
- One paid volunteering day per year
- Company events
- Any other benefits offered by Teladoc Health UK from time to time
About Teladoc Health
Teladoc Health is the world’s leading virtual care provider, delivering care to over 20 million members across 125 countries. Teladoc formally entered the UK virtual care space in 2019 offering the only comprehensive virtual care solution spanning telehealth GP services, expert medical opinion (EMO), mental health support, nutrition and physiotherapy consultations. We work with the world’s leading life, health, accident, travel and general insurers, other large corporates, affinity groups, and the NHS to deliver industry-leading, award-winning virtual healthcare services to their policy holders, employees, and patients.
About Our Mental Health Service
Our Mental Health Service provides high quality mental health services to clients accessing healthcare via their insurance provider or employer. Our services include assessment, therapy, in the moment support, and digital self-help tools. We believe in the efficacy of virtual interventions, and we provide brief therapy to a low-risk population, presenting with mild-moderate common mental health problems. The service operates 24/7 365 days a year.
Read more at: Teladoc Health UK | About our Mental Health Services
Equality and Diversity
Teladoc Health UK adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. From application to interview, we place inclusion at the heart of all we do.
We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Mental Health Advisor | Remote employer: MindMatch
Contact Detail:
MindMatch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mental Health Advisor | Remote
✨Tip Number 1
Get your networking game on! Reach out to people in the mental health field, join relevant groups on social media, and attend virtual events. You never know who might have a lead on a job or can give you insider tips.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on articulating your passion for mental health and how your experience aligns with the role.
✨Tip Number 3
Tailor your approach! When you find a job that excites you, research the company and its values. Show them how you can contribute to their mission during interviews. We want to see your enthusiasm!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Mental Health Advisor | Remote
Some tips for your application 🫡
Show Your Passion for Mental Health: When you're writing your application, let your passion for mental health shine through! Share any personal experiences or motivations that led you to this field. We want to see that you genuinely care about helping others.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience in delivering Single Session Therapy and managing crisis situations. This helps us see how you fit into our team!
Be Clear and Concise: We appreciate clarity! When writing your clinical notes or any part of your application, keep it concise and to the point. This shows us that you can communicate effectively, which is super important for this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at MindMatch
✨Know Your Stuff
Before the interview, brush up on your knowledge of mental health issues and the services offered by the company. Familiarise yourself with the myStrength App and how it supports clients. This will show that you're genuinely interested and prepared.
✨Showcase Your Skills
Be ready to discuss your experience with Single Session Therapy and risk assessments. Prepare specific examples of how you've managed crisis situations remotely. This will help demonstrate your capability and confidence in handling the role.
✨Practice Active Listening
During the interview, practice active listening. Make sure to engage with the interviewer’s questions and respond thoughtfully. This is crucial for a Mental Health Advisor, as it reflects your ability to connect with clients effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, training opportunities, and the company's approach to mental health support. This not only shows your interest but also helps you gauge if the company is the right fit for you.