At a Glance
- Tasks: Lead and manage supported living services for individuals with complex care needs.
- Company: Dynamic organisation focused on delivering high-quality care and support.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a team that values inclusivity and personal growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in care management and a passion for supporting individuals with diverse needs.
The predicted salary is between 40000 - 50000 € per year.
The Service Manager is responsible for the day-to-day operational leadership and management of supported living services delivering care and support to individuals with:
- Learning Disabilities (LD)
- Mental Health (MH) needs
- Complex Care requirements
- Autism and behaviours that may challenge
The postholder will ensure high-quality, person-centred support is delivered in line with regulatory requirements, organisational values, and best practice standards. The Service Manager will lead teams to achieve positive outcomes for people supported while ensuring compliance, safeguarding, staffing stability, financial performance, and continuous service improvement.
Key Responsibilities
- Operational Management
- Oversee the daily running of supported living services.
- Ensure safe, effective, and person-centred support delivery.
- Maintain full compliance with CQC regulations and internal policies.
- Ensure support plans and risk assessments are accurate and regularly reviewed.
- Monitor occupancy, staffing levels, and service performance.
- Lead service improvement plans where required.
- Leadership & Team Management
- Recruit, manage, supervise, and develop support staff and team leaders.
- Conduct regular supervisions, appraisals, and competency assessments.
- Promote a positive, inclusive, and accountable culture.
- Manage staffing rotas and agency usage effectively.
- Support workforce retention and staff wellbeing initiatives.
- Address performance, conduct, and capability matters appropriately.
- Quality & Compliance
- Ensure services meet and exceed CQC standards.
- Lead audits, inspections, and quality assurance processes.
- Maintain accurate service documentation and records.
- Oversee incident reporting, investigations, and lessons learned processes.
- Ensure medication management systems are compliant and safe.
- Monitor and improve quality outcomes across services.
- Safeguarding & Risk Management
- Act as safeguarding lead within services.
- Ensure all safeguarding concerns are managed appropriately and escalated where necessary.
- Promote positive behaviour support approaches.
- Ensure risks are identified, assessed, and managed effectively.
- Support safe management of individuals with complex behaviours or mental health needs.
- Person-Centred Care
- Promote independence, choice, dignity, and inclusion.
- Ensure individuals are actively involved in support planning and decision-making.
- Support individuals to achieve personal goals and positive outcomes.
- Build strong relationships with families, advocates, professionals, and commissioners.
- Financial Responsibilities
- Manage service budgets and authorised expenditure.
- Monitor staffing costs and agency spend.
- Support achievement of occupancy and financial targets.
- Ensure efficient use of resources across services.
- Partnership Working
- Develop effective relationships with Local Authorities, NHS teams, Commissioners, Social Workers, Families and advocates, Community professionals.
- Attend MDT meetings, reviews, and safeguarding meetings where required.
Key Performance Indicators (KPIs)
- CQC compliance outcomes
- Staff retention and reduced agency usage
- Service user outcomes and engagement
- Safeguarding and incident trends
- Budget performance
- Quality audit scores
- Occupancy and referral conversion
- Training compliance
- Medication compliance rates
Person Specification
Essential Experience
- Experience managing supported living or residential care services.
- Experience supporting individuals with Learning Disabilities, Mental Health needs, Complex Care, Autism and behaviours that challenge.
- Experience leading and managing teams within regulated care environments.
- Experience with safeguarding and risk management.
- Understanding of CQC regulatory requirements.
Essential Knowledge
- Health & Social Care regulations
- CQC Fundamental Standards
- Safeguarding adults legislation
- Mental Capacity Act and DoLS
- Positive Behaviour Support (PBS)
- Medication management
- Care planning and risk assessment
Essential Skills
- Leadership and people management
- Communication and interpersonal skills
- Problem-solving and decision-making
- Organisational and time management
- Report writing and documentation
- Conflict management
- Performance management
- IT and care management systems
Qualifications
- NVQ Level 5 Diploma in Leadership for Health & Social Care (or willingness to work towards)
- Level 3 Health & Social Care qualification minimum
- Full UK driving licence desirable
Service Manager in Manchester employer: MindMatch
As a Service Manager in our supported living services, you will join a compassionate and dedicated team committed to delivering high-quality, person-centred care for individuals with complex needs. Our organisation fosters a supportive work culture that prioritises staff wellbeing and professional development, offering opportunities for training and career advancement. Located in a vibrant community, we provide a fulfilling environment where you can make a meaningful impact on the lives of those we support while ensuring compliance and continuous service improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission, especially in supporting individuals with complex care needs.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've managed teams and improved service delivery in previous roles. This will demonstrate your capability as a Service Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Manager in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Manager role. Highlight your experience with supported living services, especially in areas like mental health and learning disabilities. We want to see how your skills align with our values and the specific needs of the role!
Showcase Your Leadership Skills:As a Service Manager, you'll be leading teams, so it's crucial to demonstrate your leadership experience. Share examples of how you've managed staff, improved service delivery, or handled challenges in previous roles. We love to see proactive problem-solving!
Be Person-Centred:Remember, this role is all about delivering high-quality, person-centred support. Include any relevant experiences where you’ve promoted independence and dignity for individuals. We’re keen on seeing how you can make a positive impact on the lives of those we support.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on the opportunity to join our fantastic team!
How to prepare for a job interview at MindMatch
✨Know Your Stuff
Make sure you’re well-versed in the specifics of supported living services, especially around learning disabilities and mental health. Brush up on CQC regulations and best practices, as this will show your potential employer that you’re serious about compliance and quality care.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve managed staff performance or improved service delivery. This is your chance to demonstrate your ability to foster a positive and inclusive culture.
✨Be Person-Centred
During the interview, emphasise your commitment to person-centred care. Share stories that highlight how you’ve involved individuals in their support planning and decision-making. This will resonate well with the values of the role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the organisation’s approach to safeguarding and service improvement. This not only shows your interest but also gives you a better understanding of their priorities and challenges.
