At a Glance
- Tasks: Lead a vibrant residential community, ensuring top-notch resident experiences and operational excellence.
- Company: Join one of the UK's largest co-living communities with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, generous leave, paid overtime, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and a positive team culture.
- Why this job: Make a real difference in residents' lives while advancing your career in hospitality management.
- Qualifications: Experience in hospitality or customer service, strong leadership, and a passion for community engagement.
The predicted salary is between 32000 - 40000 £ per year.
An Assistant General Manager-level opportunity within one of the UKs largest co-living communities. This is an excellent opportunity for an experienced hospitality, PBSA, Build-to-Rent (BTR), or customer service leader looking to progress into senior operational management. Reporting directly to the General Manager, the Residence Lead is responsible for the day-to-day leadership of a large residential community. Working closely with the General Manager and wider leadership team, you will play a key role in driving operational performance, resident experience, occupancy, retention, and team development across a flagship living scheme.
Key Responsibilities
- Act as the main escalation point for resident issues, ensuring a welcoming, high-quality resident experience while driving satisfaction, retention, and community engagement.
- Monitor resident feedback and operational KPIs, including NPS, occupancy, conversion, and compliance, implementing improvements across the resident journey.
- Support frontline service delivery and participate in the on-call escalation rota.
- Drive occupancy targets through effective management of enquiries, viewings, CRM follow-ups, renewals, and referral activity.
- Minimise void periods through proactive planning, efficient re-letting processes, and strong relationships with universities, agents, and corporate partners.
- Ensure show apartments and communal areas are maintained to the highest presentation standards.
- Oversee tenancy transitions, including pre-arrival processes, move-outs, inspections, and apartment turnarounds to ensure readiness for incoming residents.
- Coordinate closely with housekeeping, maintenance teams, and contractors, escalating issues that may impact resident experience or operational readiness.
- Lead, coach, and support the Resident Services team, promoting accountability, high performance, and exceptional customer service standards.
- Support recruitment, onboarding, training, rota management, and performance reviews.
- Act as deputy to the General Manager when required.
- Plan and deliver resident engagement initiatives and community events aligned with brand standards.
- Oversee social media activity and content that promotes community engagement and resident life.
- Maintain high standards across all communal areas while ensuring compliance with company policies, GDPR requirements, and audit standards.
- Support reporting on occupancy, resident satisfaction, and overall operational performance.
- Identify and escalate operational risks, defects, and issues appropriately.
- Promote a strong Health & Safety culture, ensuring compliance with legislation, inspections, contractor management, and incident reporting procedures.
- Act as a visible brand ambassador, leading by example in professionalism, conduct, and presentation while fostering a positive, high-performing team culture.
Person Specification
- Proven management or supervisory experience within resident services, hospitality, Build-to-Rent, Purpose-Built Student Accommodation (PBSA), or another customer-focused environment.
- Experience supporting the day-to-day operation of a residential building, ensuring exceptional standards across resident experience, facilities, and compliance.
- Strong leadership skills with experience managing, coaching, and developing on-site teams.
- Commercially aware and target-driven, with experience delivering occupancy, retention, and revenue objectives.
- Good understanding of building operations, Health & Safety requirements, and statutory compliance.
- Confident handling resident relations, resolving escalated issues, and maintaining high levels of resident satisfaction.
- Experience managing budgets, controlling costs, and contributing to financial performance.
- Excellent communication and stakeholder management skills, with the ability to collaborate effectively with senior leadership and operational teams.
- Highly organised, detail-oriented, and capable of balancing strategic priorities with hands-on operational involvement.
Hours of Work
Monday to Friday, working either 8:00am-5:00pm or 10:00am-7:00pm on a rota basis. One Saturday in every five worked on a rota basis, with a day off in lieu the following week. Additional overtime may be required during peak operational periods, including resident move-in and move-out weekends.
Benefits
- Competitive salary.
- 25 days annual leave plus bank holidays.
- Paid overtime.
- Pension scheme.
- Life assurance cover.
- Employee Assistance Programme (EAP).
Assistant General Manager in Manchester employer: MindMatch
Selwood Housing is an exceptional employer that prioritises the growth and development of its employees, offering a supportive team environment where collaboration and knowledge sharing are key. With a commitment to inclusivity and a range of benefits including competitive salaries, flexible working opportunities, and ongoing training, you will not only gain hands-on experience as an Apprentice Electrician but also build a rewarding career in a respected trade within a growing not-for-profit organisation dedicated to providing affordable housing in the Southwest.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MindMatch. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MindMatch
Don't be shy about reaching out to MindMatch directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MindMatch and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MindMatch
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
