At a Glance
- Tasks: Plan and coordinate repairs appointments to ensure efficient service delivery.
- Company: Join Peaks & Plains Housing Trust, dedicated to providing safe homes for all.
- Benefits: Enjoy 28 days leave, flexible working, health support, and development opportunities.
- Other info: Be part of a supportive team that values inclusivity and collaboration.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Organisational skills, customer service experience, and IT proficiency required.
The predicted salary is between 26000 - 28000 £ per year.
Location: Ropewalks, Newton Street, Macclesfield, Cheshire
Salary: £29,918.94 per annum FTC 9-Months
At Peaks & Plains Housing Trust, we believe everyone deserves a safe, secure place to call home. We manage over 5,000 homes across East Cheshire and the High Peak and are committed to delivering excellent services for our customers while investing in our homes, communities and people.
We are looking for an organised and customer-focused Work Planner to join our Property Services team. This is an exciting opportunity to play a vital role in ensuring our repairs service runs efficiently by planning and coordinating appointments, maximising the use of our operatives and contractors, and helping us deliver an outstanding service to our customers.
What you'll be doing
As a Work Planner, you'll be responsible for scheduling and monitoring repairs appointments and emergency works, ensuring the most effective use of available resources while helping us meet our service standards and performance targets. You'll:
- Plan and schedule repairs appointments using our scheduling and housing management systems.
- Monitor diaries and allocate work to maximise operative productivity and minimise travel time.
- Respond to telephone calls, emails and system updates, resolving queries and complaints professionally and efficiently.
- Work closely with managers and operatives to reallocate resources when priorities change or emergencies arise.
- Maintain accurate scheduling data, resource profiles and absence records.
- Produce reports and management information to support service performance.
- Ensure repairs are completed within agreed timescales and Key Performance Indicators (KPIs).
- Help identify opportunities to improve planning processes and deliver better outcomes for our customers.
- Always work safely and in line with legislation, regulatory requirements and Trust policies.
What we're looking for
We're looking for someone who enjoys working in a fast-paced environment, has excellent organisational skills and is passionate about delivering great customer service. You'll have:
- Experience working in a busy operational or scheduling environment.
- Strong planning and organisational skills with the ability to prioritise competing demands.
- Excellent IT skills and confidence using Microsoft Office and scheduling or housing management systems.
- Experience handling customer enquiries and complaints by telephone, in writing and face to face.
- Excellent communication skills and the ability to build positive working relationships with colleagues and customers.
- Strong problem-solving skills and the ability to remain calm under pressure.
- A proactive, flexible approach with a commitment to continuous improvement.
It would also be beneficial if you have:
- Experience within social housing.
- Knowledge of repairs and maintenance services.
- Experience of workforce scheduling systems.
Why join us?
We know our people are our greatest asset, so we offer a fantastic range of benefits, including:
- Minimum 28 days annual leave plus bank holidays.
- An extra day off for your birthday.
- Agile and flexible working arrangements.
- Health Cash Plan.
- Ongoing learning and development opportunities.
- Wellbeing support, including health MOTs and wellbeing events.
- Modern office facilities and a supportive, friendly working environment.
- The opportunity to make a genuine difference to our customers and communities every day.
Our Values
Everything we do is guided by our values. We're looking for someone who shares our commitment to:
- One Team, One Goal - Working together openly and honestly to deliver the best outcomes.
- Solution Focused - Finding better ways of working and taking ownership of challenges.
- Customer Focused, Business Minded - Delivering excellent service while achieving value for money.
- Doing the Right Thing - Taking responsibility, acting with integrity and following through on commitments.
- Respecting and Celebrating Differences - Creating an inclusive workplace where everyone feels valued.
If you're organised, customer-focused and enjoy making a difference behind the scenes to keep services running smoothly, we'd love to hear from you.
Closing Date: 31st July 2026
We reserve the right to close this vacancy early should we receive a high volume of suitable applications.
Shortlist date: 1st August 2026
Interview date: TBC
Work Planner in Macclesfield employer: MindMatch
Selwood Housing is an exceptional employer that prioritises the growth and development of its employees, offering a supportive team environment where collaboration and knowledge sharing are key. With a commitment to inclusivity and a range of benefits including competitive salaries, flexible working opportunities, and ongoing training, you will not only gain hands-on experience as an Apprentice Electrician but also build a rewarding career in a respected trade within a growing not-for-profit organisation dedicated to providing affordable housing in the Southwest.
StudySmarter Expert Advice🤫
We think this is how you could land Work Planner in Macclesfield
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like MindMatch. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at MindMatch.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at MindMatch.
We think you need these skills to ace Work Planner in Macclesfield
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at MindMatch and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at MindMatch
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like MindMatch will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to MindMatch.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at MindMatch.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at MindMatch. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
