At a Glance
- Tasks: Lead the Experience Team to deliver exceptional service and exceed member expectations.
- Company: Join Virgin Active, a leader in wellness and leisure experiences.
- Benefits: 30 days annual leave, complimentary membership, discounts across Virgin Group, and mental health support.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on members' lives while developing your leadership skills.
- Qualifications: Strong people management skills and a proven sales background.
Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Sales Membership Manager to join our Club teams, to support in the management of our clubs.
As an Sales Membership Manager, you will lead the Experience Team to deliver outstanding members' and prospects' experience daily, exceeding expectations and fostering loyalty.
The Role
- Having direct accountability and responsibility for leading the Experience team, ensuring the club is fully staffed to deliver exceptional service and meet daily budgets.
- Guaranteeing prompt handling of all membership inquiries, overseeing any necessary escalations.
- Managing membership administration, maintaining accuracy and GDPR compliance.
- Being accountable for all sales for your assigned club, ensuring all sales budgets are achieved, including volume, revenue and sales mix, junior memberships and joining fee budgets.
- Monitor and track all membership results and activity levels on a daily, weekly and monthly basis by using the systems and tools provided
- Produce accurate, transparent reports and analysis as required by General Manager, Regional Business Director and the rest of the business.
- Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.
Experience
- Strong people management and organisational skills, fostering a cohesive and high-performing team.
- Proven track record of surpassing financial targets, driving success and growth.
- Experience from a Sales/KPI driven background would be ideal.
Our Perks
- 30 days (including bank holidays) annual leave plus a Celebration Day – and we want you take them
- Access to The Peoples Pension, with our contributions at 3%
- Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
- We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
- You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) -
- Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
- Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
- We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
- Access to ePoints, offering loads of online discounts to retailers.
- Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.
Sales Membership Manager - London employer: MindMatch
Selwood Housing is an exceptional employer that prioritises the growth and development of its employees, offering a supportive team environment where collaboration and knowledge sharing are key. With a commitment to inclusivity and a range of benefits including competitive salaries, flexible working opportunities, and ongoing training, you will not only gain hands-on experience as an Apprentice Electrician but also build a rewarding career in a respected trade within a growing not-for-profit organisation dedicated to providing affordable housing in the Southwest.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Membership Manager - London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Membership Manager - London at MindMatch, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including MindMatch. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Membership Manager - London. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Membership Manager - London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for MindMatch:When writing your cover letter, make sure to tailor your message specifically for MindMatch. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at MindMatch
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show MindMatch that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show MindMatch that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with MindMatch’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
