At a Glance
- Tasks: Manage reservations and finance operations to ensure exceptional guest experiences.
- Company: Join a top-rated hospitality company that values diversity and wellbeing.
- Benefits: Enjoy discounted hotel rates, flexible working, and free meals on duty.
- Other info: Opportunities for career growth and a supportive work environment.
- Why this job: Be part of a vibrant team in a stylish boutique hotel in central London.
- Qualifications: Experience in hotel finance or reservations with strong organisational skills.
The predicted salary is between 24000 - 27000 £ per year.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Tucked away in the heart of Marylebone Village, voco London - Marylebone is a stylish boutique hotel perfectly positioned in one of London's most vibrant and fashionable neighbourhoods. Surrounded by independent shops, designer boutiques, acclaimed restaurants and cosy cafés, the hotel offers an authentic village feel in central London. Just moments from Marylebone High Street and the charming cobblestones of Marylebone Lane, guests can soak up the local atmosphere amid elegant period architecture and leafy green spaces, all while staying close to the energy of the city.
Our 93 thoughtfully designed bedrooms combine signature voco touches with modern comforts to help you unwind. From Smart TVs and sensor lighting to blackout blinds for a restful night's sleep, every detail is designed with your comfort in mind - the perfect retreat after a busy day in London.
OUR BENEFITS
- You will have access to a benefits package we believe truly works for our people.
- Discounted hotel room rates for you and your friends & family.
- An extra day's holiday for your birthday.
- Enhanced Maternity, adoption & shared parental leave.
- 30% F&B discount at RBH hotels.
- Refer a Friend scheme (earn 250 for each referral up to 5 referrals).
- Flexible working arrangements.
- Wagestream - choose how and when you get paid.
- Employee Assistance Programme.
- Social and wellness events and activities all year round.
- Free meals on duty saving you over 1000 per year.
- And much much more!
A DAY IN THE LIFE OF FINANCE & RESERVATION ASSISTANT AT VOCO LONDON MARYLEBONE
As the Finance & Reservations Assistant, you will lead the Reservations and Finance functions, ensuring an exceptional guest experience from the moment a booking is made while maintaining strong financial controls and supporting the hotel's commercial success. You will oversee daily reservation operations, maximise occupancy and revenue opportunities, analyse booking trends and market performance, and work closely with the Sales, Front Office and Revenue teams to drive performance and support the continued success of voco London Marylebone.
Alongside managing reservations, you will be responsible for the hotel's day-to-day finance operations, including bank reconciliations, accounts payable and receivable, invoice processing, financial reporting, budgeting support and revenue reconciliation. You will ensure compliance with financial policies and audit requirements, provide meaningful commercial and financial insights to support decision-making, and develop efficient processes while coaching and motivating the team to deliver exceptional service in line with IHG brand standards.
WHAT WE NEED FROM YOU
We're looking for a commercially minded and highly organised hospitality professional who can confidently balance financial management with exceptional guest service. You will have previous experience in hotel finance, reservations or front desk, with a strong understanding of hotel operations and a passion for delivering outstanding results.
- Strong financial acumen, with experience in reconciliations, reporting, accounts payable/receivable and financial controls.
- A good understanding of hotel reservations and distribution channels, including OTAs.
- Excellent communication skills and a client-focused approach to handling group bookings, guest queries, and VIP requests.
- Analytical skills with the ability to interpret booking data and make strategic recommendations for rate adjustments.
- Proficiency in reservations systems (ideally Hotelkey or similar) and CRM tools, with a keen attention to detail.
- Strong organisational and multitasking skills, able to balance high call volumes with guest requests and team training.
- A genuine enthusiasm for creating memorable guest experiences and ensuring smooth, efficient reservation processes.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
Finance & Reservation Assistant - VOCO London Marylebone employer: MindMatch
Selwood Housing is an exceptional employer that prioritises the growth and development of its employees, offering a supportive team environment where collaboration and knowledge sharing are key. With a commitment to inclusivity and a range of benefits including competitive salaries, flexible working opportunities, and ongoing training, you will not only gain hands-on experience as an Apprentice Electrician but also build a rewarding career in a respected trade within a growing not-for-profit organisation dedicated to providing affordable housing in the Southwest.
StudySmarter Expert Advice🤫
We think this is how you could land Finance & Reservation Assistant - VOCO London Marylebone
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MindMatch. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MindMatch
Don't be shy about reaching out to MindMatch directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Finance & Reservation Assistant - VOCO London Marylebone
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MindMatch and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MindMatch
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
