At a Glance
- Tasks: Welcome guests with a smile, serve food and drinks, and ensure a memorable experience.
- Company: Join a top-rated hospitality company that values diversity and wellbeing.
- Benefits: Enjoy discounted hotel stays, flexible hours, and free meals on duty.
- Other info: Great opportunities for career growth in a dynamic environment.
- Why this job: Be part of a vibrant team and create unforgettable moments for guests.
- Qualifications: No prior experience needed, just a passion for customer service and teamwork.
The predicted salary is between 12 - 14 £ per hour.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
Our benefits include:
- Discounted hotel room rates for you and your friends & family
- An additional days holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over 1000 per year
A day in the life of a Guest Service member at our hotel involves:
- Welcoming guests with a warm smile and attentive service, making their experience enjoyable from start to finish.
- Taking and processing food and drink orders accurately, ensuring special requests are noted and fulfilled.
- Serving food and drinks with care, keeping presentation standards high and timing smooth.
- Setting up, cleaning, and resetting tables and service areas, maintaining an inviting and well-organised dining space.
- Preparing and serving a variety of beverages, including basic barista duties and refreshing non-alcoholic drinks.
- Keeping the dining area stocked by assisting with inventory and restocking supplies.
- Upholding hygiene and health and safety standards, ensuring a spotless and compliant workspace.
- Working closely with kitchen and bar teams to deliver a seamless service, supporting each other for a smooth operation.
- Being the friendly face that welcomes guests, making their first impression unforgettable as part of the guest journey from check-in to check-out.
- Handling check-ins, check-outs, and everything in between with ease.
- Being the go-to person for guest questions regarding local attractions or services the hotel has to offer.
- Processing bookings and payments with precision across all outlets on the ground floor.
- Meeting and greeting at breakfast to serving a meal or a drink from the bar.
- Helping service a meeting or being part of delivering a memorable wedding breakfast.
- Working with other departments to quickly handle guest requests and keep everything running smoothly.
- Keeping the ground floor area looking sharp, creating an inviting and professional vibe for every visitor.
- Managing daily tasks like setting up the restaurant area or bar, serving food and drink to calls, emails, and reservations with efficiency.
- Going the extra mile for special requests, adding that extra touch to make guests' stays memorable.
- Displaying a Can-Do Attitude at all times.
- Being fully conversant with all reception procedures and Marriott brand standards across the ground floor operation.
Quality and compliance include:
- Ensuring that guests receive an exceptional level of service and will want to return.
- Adhering to security procedures regarding guest valuables, departmental keys and float counts for car park tickets.
- Performing bar duties, including setting up, replenishing stocks, serving guests, cleaning tables and washing glasses.
- Setting up, preparation, service and clearing of breakfast including using the dishwasher and general cleaning and tidying.
- Maintaining public areas including replenishing shop area and toilet supplies as needed.
- Preparing meeting rooms including meeting and greeting clients, maintenance during the day and clearing after meetings.
- Complying with brand, hotel and company operating standards.
To succeed in this role, you should:
- Participate in guest activities that promote the hotel product and its services.
- Create and take advantage of sales opportunities to maximise hotel revenue.
- Be fully aware of the hotel facilities and promote them whenever possible.
- Answer telephones promptly and correctly to maximise business and minimise guest frustration.
- Remain focused on sales and standards.
- Maintain a high level of awareness of local competitors and trends.
General responsibilities include:
- Complying with the company codes of conduct at all times.
- Performing other tasks at the level of the role as directed by your line manager.
- Understanding your role and responsibilities in terms of the hotel Health & Safety Policy.
- Familiarising yourself with emergency and evacuation procedures.
- Proactively pursuing practices in line with Company environmental and energy saving initiatives.
- Having a flexible approach to the hours you are required to work to meet the needs of the business.
- Working across all departments and carrying out various duties as required.
Success criteria include:
- Arriving for work at the correct time, in the appropriate uniform, making sure that it is in immaculate condition.
- Displaying a positive attitude at all times.
- Contributing to the department's ability to achieve or exceed the budgeted revenue and control expenditure.
- Meeting targets on brand specific guest feedback surveys, guest recognition and loyalty enrollment.
- Minimising guest complaints.
- Positively impacting the volume of repeat business.
Guest Services Admin(Maternity cover) in Liverpool employer: MindMatch
Selwood Housing is an exceptional employer that prioritises the growth and development of its employees, offering a supportive team environment where collaboration and knowledge sharing are key. With a commitment to inclusivity and a range of benefits including competitive salaries, flexible working opportunities, and ongoing training, you will not only gain hands-on experience as an Apprentice Electrician but also build a rewarding career in a respected trade within a growing not-for-profit organisation dedicated to providing affordable housing in the Southwest.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Admin(Maternity cover) in Liverpool
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MindMatch. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MindMatch
Don't be shy about reaching out to MindMatch directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Admin(Maternity cover) in Liverpool
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MindMatch and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MindMatch
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
