At a Glance
- Tasks: Coordinate service and hire activities, ensuring customers receive top-notch support.
- Company: Join a family-owned business known for exceptional service and strong relationships.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive team environment.
- Other info: Ongoing training and development opportunities available.
- Why this job: Make a real impact on customer satisfaction and branch performance every day.
- Qualifications: Organised, customer-focused with strong communication skills; experience in service roles preferred.
The predicted salary is between 25200 - 30800 £ per year.
Location: Kirkwall
Hours: Full Time - 37.5 hours per week
Keep Customers Working. Keep Operations Running Smoothly. At MacGregor Industrial Supplies, great customer service doesn't stop when a sale is made. Our Service & Hire team plays a vital role in ensuring customers receive the support, equipment and expertise they need to keep their businesses moving.
We're looking for an organised, customer-focused Service & Hire Controller to join our Kirkwall branch. This is a fast-paced role where you'll coordinate equipment servicing, repairs and hire activity while acting as a key point of contact for customers and colleagues. If you're someone who enjoys problem solving, thrives on organisation and takes pride in delivering excellent service, we'd love to hear from you.
The Role
As Service & Hire Controller, you'll be responsible for coordinating the day-to-day operation of our service and hire activities, ensuring customers receive a professional, efficient and responsive experience. Your responsibilities will include:
- Managing service bookings, repairs and hire enquiries from customers
- Coordinating workshop schedules to ensure repairs and servicing are completed efficiently
- Raising job cards, hire agreements and associated documentation
- Liaising with customers regarding repairs, servicing progress, quotations and equipment availability
- Scheduling equipment inspections, maintenance and servicing activities
- Processing customer orders, invoices and service records accurately
- Supporting the management of hire fleet availability and utilisation
- Ordering parts and materials required for repairs and servicing
- Working closely with workshop technicians and branch colleagues to prioritise workloads
- Ensuring all records, systems and customer information are maintained accurately
- Supporting the branch team during busy periods and assisting customers at the counter when required
- Maintaining high standards of customer service, safety and compliance
What We're Looking For
We're looking for someone who is highly organised, customer focused and enjoys working in a busy environment where no two days are the same. You'll ideally have:
- Previous experience in a customer service, service administration, hire desk, workshop administration or coordination role
- Strong organisational and planning skills
- Excellent communication and relationship-building abilities
- The ability to prioritise multiple tasks and work effectively under pressure
- Good IT skills and confidence using business systems
- Strong attention to detail and accuracy
- A proactive, solutions-focused approach
- The ability to work collaboratively with colleagues across different departments
- Experience within the plant, agricultural, construction, machinery, engineering or merchanting sectors would be advantageous, but not essential
Why Join MacGregor Industrial Supplies?
We're a family-owned business with a proud reputation built on service, reliability and strong relationships. Our values guide everything we do:
- Customer First - delivering exceptional service and support.
- Be the Best - striving for quality, professionalism and continuous improvement.
- Do the Right Thing - acting with honesty, integrity and accountability.
- Community Spirit - supporting colleagues and working together as one team.
- Future Focus - embracing change, developing people and looking ahead.
What You'll Receive
- 37.5-hour working week
- Accredited Living Wage Employer
- Pension Scheme
- Death in Service Benefit
- Employee Discount
- Cycle to Work Scheme
- Company Uniform
- Discretionary Annual Bonus Scheme
- Additional Holiday Entitlement after One Year of Service
- Employee Assistance Programme (EAP) providing free, confidential 24/7 support for you and your immediate family
- Ongoing training and development opportunities
- A supportive team environment
- The opportunity to make a real difference to customers and branch performance
Ready to Join Us?
This is an excellent opportunity for someone who enjoys balancing customer service, administration and operational coordination in a role that makes a genuine impact every day. If you're organised, customer-focused and ready for your next challenge, we'd love to hear from you.
Benefits:
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
Work Location: In person
Hire & Service Controller in Kirkwall employer: MindMatch
At Nottingham Building Society, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises personal and professional development. As a Customer Service Representative in Brigg, you'll enjoy a competitive salary, generous annual leave, and the opportunity to make a meaningful impact in your local community while working alongside a dedicated team. Our commitment to employee wellbeing and sustainability ensures that you can thrive both personally and professionally in a role that truly values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Hire & Service Controller in Kirkwall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MindMatch. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MindMatch before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire & Service Controller in Kirkwall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MindMatch:Your cover letter is your chance to shine! Tell us why you want to work at MindMatch specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MindMatch!
How to prepare for a job interview at MindMatch
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
