At a Glance
- Tasks: Manage hire contracts, assist customers, and ensure smooth operations in our workshop.
- Company: Join a reputable company focused on customer service and quality.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive work environment.
- Other info: Flexible hours with opportunities for growth and extra holidays after one year.
- Why this job: Be the first point of contact and make a real difference for our customers.
- Qualifications: Customer service skills, IT literacy, and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Kirkwall
Hours: 37.5
Join our Hire & Service Team in Kirkwall. We are currently seeking a Hire / Service controller to assist with the day-to-day running of our hire and workshop department. This role will be the first point of contact at the hire & Service counter, dealing with all hires and workshop jobs through to completion via customer facing, over the phone and emails.
What You’ll be doing:
- Responsible for initiation and completion of hire contracts in a timely manner.
- Advising customers promptly of any damage charges or other costs incurred to hire plant and notifying the workshop to complete the repair efficiently and to charge accordingly.
- Advise customers on availability of hire equipment requested.
- Arrange the dispatch of hire plant.
- Responsible for sourcing and ordering parts for the repair of equipment.
- Ensure compliance with departmental standard operating procedures (SOPs).
- Compliance in accordance with the company quality assurance procedures.
- To provide direct support to all levels of MIS staff towards maintaining the highest level of customer service and upholding the good name of MIS Ltd.
- To keep the work area clean, tidy and organised.
- To provide support on the stock and system audit programme including performance reports and exception reporting.
- To assist in the provision of a comprehensive administration and logistics service within the department to achieve timely, accurate information and high quality output.
- Deal with hire/repair enquiries via phone and/or at the counter in a polite, appropriate manner.
- Liaise with the departmental manager in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing.
- To carry out the administration of the Service and Hire department including ordering Parts and Liaise with service technician.
What we’re looking for:
- Previous experience is an advantage.
- Provide excellent customer service.
- The ability to deal confidently with people with clear and effective communication skills both verbally and written.
- Good numeracy skills.
- IT literacy and experience of Microsoft packages with the confidence to learn new systems.
- Attention to detail.
- Proactive, enthusiastic & self-motivated.
- Ability to multitask and prioritise.
- Can work alone under own initiative and within a team.
- Responsible and reliable with a flexible attitude.
- Ability to respond positively to new challenges and change.
What you’ll get:
- Accredited Living Wage Employer
- Monday to Friday working (occasional Saturdays in busy periods)
- Pension scheme
- Death in Service benefit
- Employee discount
- Discretionary annual bonus
- Extra holidays after one year
Why MIS?
We’re a business built on doing the right thing, being the best, and putting customers first - and this role plays a key part in delivering that for our customers every day.
Benefits:
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
Work Location: In person
Hire & Service Controller in Kirkwall employer: MindMatch
At MIS Ltd, we pride ourselves on fostering a supportive and dynamic work environment in Kirkwall, where our Hire & Service Controllers play a vital role in delivering exceptional customer service. As an accredited Living Wage Employer, we offer competitive benefits including a pension scheme, employee discounts, and opportunities for professional growth, all while promoting a culture of teamwork and respect. Join us to be part of a company that values integrity and excellence, ensuring you have the tools and support needed to thrive in your career.
