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For Companies At a Glance
- Tasks: Lead daily operations and ensure exceptional customer experiences at a thrilling karting venue.
- Company: Join Kart Silverstone, a premier motorsport destination with a stunning 1.4km circuit.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of an exciting team shaping the future of leisure and motorsport.
- Qualifications: Proven leadership skills in team and operations management, preferably in motorsport or leisure.
- Other info: Flexible hours required; work in a fast-paced, hands-on environment year-round.
The predicted salary is between 28800 - 43200 £ per year.
Are you ready to step into the fast lane and take charge of one of the most exhilarating karting experiences in the world? We are seeking innovative and a driven Duty Manager to help lead Kart Silverstone, a world-class facility at one of the most prestigious motorsport venues on the planet. This is a rare opportunity to play a pivotal role in shaping the future of leisure and motorsport as we build on our vision to become a dynamic, year-round destination.
At the heart of Kart Silverstone is a spectacular 1.4km FIA-CIK circuit, multiple Arrive & Drive configurations, and an iconic two-storey facility complete with a stylish restaurant, roof terrace, customer-focused reception, briefing rooms and workshop. If you’re passionate about delivering exceptional customer experiences and leading high-performing teams, this is the role for you.
As a Karting Duty Manager you will ensure that the venue operates efficiently, managing the customer journey, whilst leading by example and championing customer service and experience.
Key Relationships
- Karting Manager
- Assistant Karting Manager
- Workshop Team
- FOH Team
- Catering Team
- Kart Operations Team
- Drive Team
- Admin Team
- Commentators
- Instructors
- Head of Leisure
Key Responsibilities
Operational Management:
- Assist in the pre-opening phase, establishing exceptional operational standards.
- Collaborate with wider business stakeholders; venue, health and safety, security and medical ensuring efficient planning and effective delivery to all customers.
- Responsible for daily operations, management of permanent and casual team, ensuring optimal track utilisation, flawless execution of events and a seamless customer journey.
- Manage events, ensuring safety standards, fair racing and exceptional customer service standards are met.
- Ensure all karts, tracks and equipment are maintained to the highest standard.
- Be fully proficient in all Kart Silverstone systems, including booking, timing, etc.
- Be instrumental in the onboarding and training of all new operational team members.
- Take on ad hoc tasks as required by the Assistant Karting Manager.
- Implement and enforce SOP’s for all activities and tasks.
- Assist in the development and delivery of exclusive events, the Kart Silverstone Academy and Championships.
- Take on acting Duty Manager duties for the Kart Silverstone Venue where required.
Customer Experience:
- Lead and deliver unforgettable experiences from arrival through to post-event feedback.
- Maintain exceptional service standards, addressing customer concerns swiftly and professionally.
- Deliver engaging and professional safety briefings to guests.
- Assist with developing programmes and packages that cater to casual visitors, corporate clients and semi-professionals alike.
Team Leadership:
- Champion department collaboration and communication to ensure seamless delivery of operations.
- Assist in developing and inspiring a high-performing team who are aligned with Silverstone’s values and culture.
- Lead training initiatives, ensuring all staff excel in safety protocols, kart handling, race management and customer care.
- Ensure sufficient team breaks and staff cover is organised throughout the day and staff welfare is available.
Safety and Sustainability:
- Conduct daily inspections of the track and equipment.
- Enforce safety protocols, collaborating with internal teams to adhere to rigorous industry standards and best practices.
Financial Management:
- Understand staffing numbers, training and consumable usage to help ensure financial budgets are met.
Marketing and Revenue Growth:
- Understand the scheduling and products on offer, providing feedback and recommendations for better occupancy and profitable scheduling.
- Drive the Kart Silverstone Academy and Championships.
- Drive upsell opportunities (such as helmet cameras and racing gloves), back to back opportunities and the wider Silverstone offerings (Escapade, Museum, Tours, etc).
Skills, Knowledge and Expertise
- A proven leader with a track record of success in team management and operations management, preferably within motorsport or leisure industries.
- Exceptional customer service skills, with a passion for creating extraordinary experiences.
- Outstanding communication and problem-solving skills, thriving in high-pressure environments.
- Strong understanding of operational frameworks, with experience creating and implementing operating standards.
- Knowledge of health and safety regulations, operational best practices and industry trends.
Work Environment
- Dynamic, fast-paced, and hands-on, with both indoor and outdoor activities.
- Flexibility to work weekends, evenings and holidays as needed – we operate 364 days a year!
Karting Duty Manager employer: MindMatch
Contact Detail:
MindMatch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Karting Duty Manager
✨Tip Number 1
Familiarise yourself with the karting industry and current trends. Understanding what makes a karting experience exceptional will help you stand out during discussions with us.
✨Tip Number 2
Network with professionals in the motorsport and leisure sectors. Attend events or join online forums to connect with others who can provide insights or even referrals for the Duty Manager role.
✨Tip Number 3
Showcase your leadership skills by sharing examples of how you've successfully managed teams or projects in high-pressure environments. This will demonstrate your capability to lead at Kart Silverstone.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think of specific instances where you've gone above and beyond to enhance customer experiences, as this is crucial for the role.
We think you need these skills to ace Karting Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management and operations, especially within the motorsport or leisure industries. Use specific examples that demonstrate your leadership skills and customer service excellence.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer experiences. Mention how your background aligns with the key responsibilities of the Karting Duty Manager role and why you want to be part of Kart Silverstone.
Showcase Relevant Skills: Emphasise your problem-solving abilities and communication skills in your application. Provide examples of how you've thrived in high-pressure environments and successfully managed teams or events.
Highlight Safety Awareness: Given the importance of safety in this role, include any relevant experience you have with health and safety regulations or operational best practices. This will show your understanding of the industry's standards and your commitment to maintaining them.
How to prepare for a job interview at MindMatch
✨Show Your Passion for Motorsport
Make sure to express your enthusiasm for karting and motorsport during the interview. Share any personal experiences or stories that highlight your passion, as this will resonate with the interviewers and demonstrate your commitment to the role.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll be leading teams. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to inspire and motivate others. Highlight any specific achievements that showcase your leadership style.
✨Understand Customer Experience
Be ready to discuss how you would enhance the customer journey at Kart Silverstone. Think about ways to create unforgettable experiences and how you would handle customer feedback or complaints effectively.
✨Familiarise Yourself with Safety Protocols
Safety is paramount in karting. Brush up on relevant health and safety regulations and be prepared to discuss how you would enforce these standards. Showing that you prioritise safety will be crucial in your interview.
