At a Glance
- Tasks: Support patients through their vision correction journey with exceptional care and service.
- Company: Join Optical Express, the UK leader in Vision Correction Surgery.
- Benefits: Competitive salary, bonuses, free eye surgery, and 33 days annual leave.
- Other info: Enjoy ongoing training and a fun, rewarding workplace culture.
- Why this job: Make a real difference in patients' lives while working in a modern environment.
- Qualifications: Experience in patient-facing roles and excellent communication skills required.
The predicted salary is between 26500 - 26500 € per year.
Hours: Full Time - 40hrs per week
Salary: From £26,500 (Involves working Saturdays)
Location: Inverness
Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). We are seeking Patient Advisors for our Inverness clinic. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient Advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.
Our Patient Advisors are the patients' primary point of contact through all stages of the process from introduction to post-operative follow-up, combining exceptional patient care and service delivery standards in line with high-end luxury purchases.
Main Responsibilities- Support Patients having vision correction surgery across all steps of the patient pathway, building rapport and maintaining patient confidence.
- Deliver warm, professional patient welcomes and manage first impressions.
- Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
- Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
- Close consultation process and schedule surgery and aftercare.
- Manage payment, finance and administrative booking requirements.
- Meet and exceed individual commercial KPIs.
- Previous experience of a patient-facing role.
- Excellent communication and interpersonal skills.
- High attention to detail and organisational skills.
- Proficient with use of digital and diagnostic technology.
- Experience within healthcare or high-end retail would be preferred.
- Strong commercial awareness.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential.
- State of the art, modern working environments.
- 33 days annual leave.
- Free Laser Eye Surgery and Intraocular Lens Surgery.
- Free eye tests.
- Discounted prescription eyewear and sunglasses.
- Discounts on other group company products and procedures.
- Generous Optical Express friends and family discount scheme.
- Ongoing training and development opportunities.
- Workplace Pension scheme.
Patient Advisor in Inverness employer: MindMatch
Optical Express is an exceptional employer, offering a fulfilling and rewarding career as a Patient Advisor in the vibrant city of Inverness. With an industry-leading salary, generous annual leave, and a commitment to employee development, we foster a supportive work culture that prioritises patient care and professional growth. Our state-of-the-art facilities and unique benefits, including free laser eye surgery and discounts on eyewear, make us a standout choice for those seeking meaningful employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in Inverness
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and sales. We want to show how our experience aligns with the Patient Advisor role, so let’s highlight those skills!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a patient-facing role. Let’s make sure we look professional and approachable when we walk into that interview.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great way to reiterate why we’re the perfect fit!
We think you need these skills to ace Patient Advisor in Inverness
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us see your enthusiasm for helping patients. Share any relevant experiences that highlight your commitment to providing exceptional care and support, especially in a healthcare setting.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with the role of a Patient Advisor at Optical Express.
Highlight Your Communication Skills:As a Patient Advisor, excellent communication is key. Use your application to demonstrate your interpersonal skills and ability to build rapport with patients. Share examples of how you've successfully communicated in previous roles.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MindMatch
✨Know the Company Inside Out
Before your interview, make sure you research Optical Express thoroughly. Understand their services, especially in vision correction surgery, and be ready to discuss how you can contribute to their mission of delivering exceptional patient care.
✨Showcase Your Communication Skills
As a Patient Advisor, communication is key. Prepare examples from your past experiences where you've successfully built rapport with patients or customers. Highlight your ability to explain complex information clearly and empathetically.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Be prepared to discuss how you've managed tasks that require precision, whether it's capturing diagnostic scans or handling administrative duties. Use specific examples to illustrate your organisational skills.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during your interview. Practice scenarios where you welcome a patient or explain the benefits of a procedure. This will help you demonstrate your interpersonal skills and ability to handle real-life situations effectively.
