At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences in a vibrant showroom.
- Company: Join DFS, the UK's leading sofa retail specialist since 1969, where passion meets comfort.
- Benefits: Enjoy competitive salary, bonuses, discounts, generous holidays, and comprehensive training.
- Other info: We celebrate diversity and inclusion, welcoming all applicants to thrive in our workplace.
- Why this job: Be part of a rewarding career with fantastic growth opportunities and a supportive culture.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Us: It takes a whole lot of passion to be at the centre of what makes a house feel like home and that's just what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969.
About the role: The Assistant Manager brings infectious enthusiasm and acts as a coach and inspiration for the team to achieve outstanding performance and a superior customer experience. The role requires high attention to detail, as you will manage key operational areas like rotas, appraisals, and stock. This position is ideal for those who are adaptable, motivated, and inspirational, with excellent communication skills to effortlessly connect with stakeholders at all levels. Candidates should have a good foundation of leadership experience from retail or commercial sales, possess good commercial awareness with a play-to-win mentality, and care about delivering the best possible customer experience. This is a rewarding career path with fantastic opportunities and progression.
Here's what we offer:
- Competitive salary plus monthly bonuses based on store turnover and KPI performances
- Progression and development opportunities to grow your skills
- Discounts: Get 30% off DFS and Sofology products for yourself, discounts for friends and family plus discounts and cashback at hundreds of retailers
- Generous holiday allowance with the option to purchase additional holidays each year
- Enhanced maternity, paternity and adoption leave
- Discounted gym and cinema memberships
- Group Pension Scheme
- Group Sharesave Scheme
- Life Assurance & Company Sick Pay
- Full comprehensive training
- Paid days to volunteer each year
What you'll be doing: To effectively and proactively support the team to achieve goals, targets and expectations through coaching and development. Lead by example in helping deliver exceptional customer experience by effective listening, questioning and supporting the customer throughout the entire journey from beginning to end. Assist the Branch Manager in the day-to-day running of the showroom. Share best practice amongst team members and drive a positive work environment. Act as an ambassador for our group values, using your positive influence to create a winning team where everyone feels welcome. Demonstrate passion for fantastic customer service and the ability to lead a team to mirror your high standards.
Our Commitment to Inclusion: We're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from introducing the Hidden Disabilities Sunflower and supporting Doncaster Pride, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you. (All roles are subject to satisfactory DBS checks.)
Assistant Manager in Inverness employer: MindMatch
Selwood Housing is an exceptional employer that prioritises the growth and development of its employees, offering a supportive team environment where collaboration and knowledge sharing are key. With a commitment to inclusivity and a range of benefits including competitive salaries, flexible working opportunities, and ongoing training, you will not only gain hands-on experience as an Apprentice Electrician but also build a rewarding career in a respected trade within a growing not-for-profit organisation dedicated to providing affordable housing in the Southwest.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Inverness
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like MindMatch, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like MindMatch!
We think you need these skills to ace Assistant Manager in Inverness
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at MindMatch, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at MindMatch and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show MindMatch that you’re ready to jump in and contribute right away!
How to prepare for a job interview at MindMatch
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
