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For Companies At a Glance
- Tasks: Lead the bank's digital strategy and enhance customer experience across all platforms.
- Company: Join a well-established international bank focused on digital transformation.
- Benefits: Enjoy a competitive salary, bonuses, private healthcare, and hybrid working options.
- Why this job: Shape the future of banking while driving innovation and customer value in a dynamic environment.
- Qualifications: Over 10 years in digital banking with proven leadership in transformation and customer journey optimisation.
- Other info: Work closely with senior leadership and make a significant impact on digital change.
The predicted salary is between 72000 - 108000 £ per year.
We’re supporting an established international bank in the search for a Head of Digital Channels - a newly created, strategic leadership role reporting directly to the CEO. This is an exciting opportunity to play a central role in shaping the bank’s digital customer experience and long-term transformation roadmap.
As Head of Digital Channels, you will lead the definition and execution of the bank’s digital strategy across all customer-facing platforms. You’ll be responsible for delivering a modern, secure, and seamless experience across digital banking channels, including web and mobile, as well as core systems linked to customer engagement, onboarding, trade finance, and CRM. This is a high-impact, cross-functional role that will see you working closely with senior leadership, product, technology, and operations teams. You’ll balance innovation and efficiency while ensuring customer journeys are seamless, secure, and aligned with regulatory standards.
Key Responsibilities
- Develop and implement the digital channels strategy in line with business goals
- Own the end-to-end customer journey across key digital platforms
- Drive continuous improvement and innovation in digital product delivery
- Oversee platform performance and collaborate with technology teams on enhancements
- Align digital initiatives with transformation and growth objectives
- Act as a key voice in executive-level discussions on customer experience and digital change
About You
We’re seeking a senior digital leader with deep expertise in digital banking and transformation. You’ll combine strategic thinking with hands-on leadership, and have a clear track record of delivering impactful digital change within regulated environments. You will bring:
- Over 10 years’ experience in digital banking, with a strong track record in senior leadership roles
- Deep understanding of digital platforms and customer journey optimisation within financial services
- Proven ability to lead complex, cross-functional digital transformation programmes
- Hands-on experience with core banking systems and CRM tools (including Salesforce)
- Commercially astute with a strategic mindset focused on driving innovation and customer value
- Confident stakeholder manager with experience engaging at executive and board level
What’s on Offer
- Competitive salary
- Bonus, private healthcare, pension, and additional benefits
- Hybrid working model (3 days on-site in Central London)
- Opportunity to shape the digital future of an established and ambitious bank
Contact Detail:
MindMatch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Digital Channels
✨Tip Number 1
Network with professionals in the banking and digital transformation sectors. Attend industry events, webinars, or conferences where you can meet key players and learn about the latest trends. This will not only enhance your knowledge but also increase your visibility to potential employers.
✨Tip Number 2
Stay updated on the latest digital banking technologies and customer experience strategies. Familiarise yourself with tools like Salesforce and other CRM systems, as well as emerging trends in fintech. This knowledge will help you speak confidently about how you can drive innovation in the role.
✨Tip Number 3
Prepare to discuss your previous experiences in leading digital transformation projects. Be ready to share specific examples of how you've improved customer journeys and driven results in a regulated environment. This will demonstrate your capability to handle the responsibilities of the Head of Digital Channels.
✨Tip Number 4
Engage with the bank's current digital initiatives through their website and social media channels. Understanding their existing strategies and challenges will allow you to tailor your discussions during interviews, showing that you're genuinely interested in contributing to their digital future.
We think you need these skills to ace Head of Digital Channels
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in digital banking and transformation. Focus on your leadership roles and any specific achievements that demonstrate your ability to drive digital change.
Craft a Compelling Cover Letter: In your cover letter, express your passion for shaping digital customer experiences. Discuss how your strategic thinking and hands-on leadership can contribute to the bank's goals, and mention specific examples of past successes in similar roles.
Highlight Relevant Skills: Emphasise your understanding of digital platforms and customer journey optimisation. Mention your experience with core banking systems and CRM tools, particularly Salesforce, as these are crucial for the role.
Prepare for Interviews: Be ready to discuss your vision for the bank's digital strategy and how you would approach the end-to-end customer journey. Prepare examples of how you've led cross-functional teams and engaged with stakeholders at an executive level.
How to prepare for a job interview at MindMatch
✨Showcase Your Digital Expertise
Make sure to highlight your extensive experience in digital banking and transformation. Be prepared to discuss specific projects where you led digital initiatives, focusing on the impact they had on customer experience and business outcomes.
✨Understand the Bank's Vision
Research the bank's current digital strategy and any recent initiatives they've undertaken. This will allow you to align your answers with their goals and demonstrate how your vision for digital channels can contribute to their long-term transformation roadmap.
✨Prepare for Executive-Level Discussions
Since this role involves engaging with senior leadership, practice articulating your ideas clearly and confidently. Be ready to discuss how you would approach executive-level discussions on customer experience and digital change, showcasing your stakeholder management skills.
✨Emphasise Innovation and Efficiency
Be prepared to talk about how you balance innovation with operational efficiency. Share examples of how you've driven continuous improvement in digital product delivery while ensuring compliance with regulatory standards, as this is crucial for the role.
