Agency Systems Coordinator - Halifax

Agency Systems Coordinator - Halifax

Agency Systems Coordinator

Hybrid a mix of home working and time in our Halifax office

Part time - 14 hours per week

Join Cova Insurance An Award-Winning Place to Work

At Cova Insurance, were here to protect what matters most from homes and vehicles to businesses and livelihoods. What truly sets us apart is our people and culture.

Were proud to have been recognised as the Best Place to Work at the Modern Claims Awards 2026 a reflection of our commitment to creating a supportive, inclusive and empowering environment where everyone can thrive.

We have an exciting opportunity to join us at Cova Insurance as an Agency Systems Coordinator , where youll be part of an inclusive and supportive organisation that puts people first, both our customers and our colleagues.

At Cova, we know theres no one-size-fits-all way of working. We actively support flexible hours, part-time options and different working patterns , and we encourage open conversations about what works best for you and your life.

The Team

Our Customer Relations & Marketing Team plays a central role in supporting Covas intermediary network and strengthening relationships with our agency partners. Working collaboratively across the business, the team ensures agency systems, processes and governance controls are maintained effectively while delivering excellent service to both internal and external stakeholders.

What you can expect in this role

• Youll play a key role in leading and developing the agency systems function across Cova Insurance.
• Youll work closely with Distribution, Governance and internal stakeholders, helping to support our intermediary network and identify growth opportunities.
• Youll contribute to maintaining accurate agency data, FCA compliance controls and effective system governance, focusing on quality, collaboration and continuous improvement.
• Youll coordinate and maintain EDI facilities and agency databases, ensuring information remains accurate and up to date.
• Youll have opportunities to learn, develop and grow within the role.
• Youll be supported by experienced colleagues who want you to succeed.

What you might bring

• Experience within the insurance industry or a similar systems, administration, governance or intermediary-facing role.
• Strong organisational and prioritisation skills, with the ability to manage multiple tasks while maintaining a high level of accuracy.
• Good knowledge of Microsoft Office applications.
• Strong communication and relationship-building skills, with the confidence to work across different teams and stakeholders.
• A collaborative approach and the confidence to share ideas.
• An organised, thoughtful way of working with excellent attention to detail.
• A commitment to delivering great outcomes for customers, brokers and colleagues.
• A willingness to learn, develop and adapt to changing business needs.

Not sure you tick every box? Thats okay.

We recognise that great candidates bring different experiences and perspectives. If this role interests you and you believe you could add value, we encourage you to apply, even if you dont meet every requirement.

Our Values

Our values are at the heart of everything we do and are one of the reasons were recognised as an award-winning place to work:

• Standing Shoulder to Shoulder We care, listen and support
• Make it Happen We act with integrity
• Understand You Collaboration drives success
• Change the Game We invest in growth

Were committed to building a diverse and inclusive environment where everyone feels valued and supported.

Flexibility That Works for You

• Hybrid working
• Flexible hours and working patterns
• Part-time hours of 14 hours per week
• A genuine approach to work-life balance

Why join Cova?

Because we believe great work happens when people are trusted, supported and able to work in ways that suit their lives.

• Flexibility that truly works for you flexible and hybrid working options to support your lifestyle and commitments.
• Reward that reflects your contribution annual pay review plus performance-related bonus.
• Time to switch off and recharge 25-27 days holiday plus bank holidays, with the option to buy or sell annual leave.
• Investing in your future a generous pension with 7.5% employer contribution as standard, which can be matched up to 12% with your input.
• Grow with us access to training, professional qualifications and apprenticeships to support your development at every stage of your career.
• A culture where you belong employee-led communities, inclusive networks and meaningful DEI action, not just words.
• Your wellbeing matters private medical cover, 24/7 Virtual GP, health checks and ongoing wellbeing initiatives.
• Support beyond work mental and financial wellbeing support through our dedicated Wellbeing group.
• Everyday perks that add up electric car scheme, gym discounts, Cycle to Work and retail savings via Perkpal.

and plenty more to support you inside and outside of work.

Ready to apply?

If this sounds like the right next step for you, wed love to hear from you.

As a Disability Confident Employer , were committed to fair and accessible recruitment. If you need adjustments or support at any stage, please contact our Recruitment Team at .

Applicants must currently reside in the UK and have the unrestricted right to work in the UK. Unfortunately, were unable to offer visa sponsorship for this role.

Maintaining high standards of conduct and behaviour is a core requirement of this role. The role holder is expected to promote a respectful, inclusive and professional working environment and take reasonable steps to prevent, identify and respond appropriately to non-financial misconduct, including bullying, harassment, discrimination, victimisation and other inappropriate behaviour. Concerns must be addressed and escalated in accordance with Covas policies and procedures.

Salary:

9,700

Working hours:

14