Dual Site Manager - 36 hours - Guildford and Farnham

Your role in the JoJo story Each JoJo store is unique whether that's trading over two floors, having a quirky layout or being situated in an interesting place. They have a life of their own. As a Dual Site Manager, you'll lead two stores, each with its own team and customer community, owning them as individual business centres while also connecting performance, people, and experience across both sites. Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and their local store team.

You’ll be the driving force across both stores, ensuring sales targets are met, customer service is outstanding, and your teams are aligned, trained, and motivated to continuously amaze our customers. This role is about balancing detail with big-picture thinking driving consistency, spotting opportunities, and building capable teams who can thrive with your guidance. Pride in your stores will mean you never stop pursuing better.

A peek into your daily adventures:

• Leading and developing two store teams, creating alignment in culture, standards, and performance while recognising each store's individuality.
• Creating an engaging and inclusive environment where all team members feel valued, developed, and motivated to deliver great customer experiences.
• Working closely with Senior Customer Advisors in each store to maintain standards, drive performance, and provide support in your absence.
• Taking full ownership of performance across both sites within an Omni-Channel setting, including PSS and Click & Collect operations.
• Driving commercial success by analysing performance trends, identifying opportunities, and implementing clear, actionable plans across both stores.
• Coaching and developing Senior Sales Advisors to take ownership of key areas within the store, building capability, confidence, and a strong internal talent pipeline.
• Ensuring both stores uphold our B Corp principles and USP in every customer interaction and operational decision.
• Managing stock accuracy and integrity across both locations, ensuring availability supports both in-store and omni-channel demand.
• Creating a collaborative and high-performing environment, sharing best practice between sites to raise overall performance.
• Being visible and hands-on across both stores, leading by example and stepping into operational tasks when needed.
• Leading, coaching, and developing your teams using all available training resources, including digital and virtual tools.
• Acting as an outward ambassador for our B Corp values, embedding them consistently across both teams.
• Planning rotas and holiday allocation effectively across two sites, balancing business needs with fairness and team wellbeing.
• Delegating responsibility through Senior Customer Advisors and team members, ensuring clear ownership and consistent standards across both stores.

A typical week would be 4 x 7.5 & 1 x 6 hour shifts however, flexibility is required in line with store requirements.

Skills that make you shine:

• Previous experience as a Store Manager within a retail environment (multi-site experience desirable).
• Strong commercial awareness with the ability to analyse performance across multiple locations and translate insight into action.
• Proven ability to lead, coach, and develop teams, creating an engaging and high-performing environment.
• Confident decision-maker, able to prioritise effectively across competing demands.
• Competent IT skills and strong systems capability, with the ability to quickly adapt to new tools.
• A natural approach to sales through active listening, empathy, and understanding customer needs.
• Strong organisational skills with the ability to manage time and priorities across two sites.
• Excellent communication skills, able to engage, influence, and support multiple teams.
• High attention to detail, ensuring both stores consistently meet brand standards.

Please note: We will only recruit individuals who are over the school leavers age.

Just to give you a taste of our culture, we'll be looking for you to:

• Be a brand ambassador, safeguarding our values and ethos.
• Demonstrate honesty and respect in every interaction.
• Foster collaboration and open, active listening.
• Take ownership of all aspects of the role.
• Proactively finding solutions to problems.
• Leading a team.

Perks and Benefits:

• Extra day of annual leave for each year you're with us, up to 38 days.
• Is it your birthday? Take it off and celebrate!
• Helping plan for the future - enhanced pension scheme.
• Get on the move - cycle to work scheme.
• Financial wellbeing app - pay yourself 40% of your earned wages whenever you want.
• Saving scheme with Smart Money Cymru You do not need to live in Wales!
• Enjoy fabulous social events.
• Give back with volunteer days to support our communities.
• Prioritise your well-being with our Health and Wellbeing hub.
• Specsavers voucher Get a free sight test and a contribution towards glasses (T & Cs) apply.
• We love our products! Enjoy: 40% off JoJo branded lines, 25% off full-price NEXT products, 10% off NEXT Beauty products, Up to 10% off most branded products.
• KPI based reward schemes - celebrate when your store is excelling.
• Embrace an 'It's up to you' learning environment with ongoing training and development opportunities.

Want to know more about JoJo? We make happy and helpful clothes and products that let children be children in all their silly, messy, adventurous, noisy, imaginative joy. But we're not just about selling products; we're about creating a warm, community-centric environment for our employees and our customers. From 39 locations across the UK and Ireland and a thriving e-commerce platform, we offer a meticulously designed collection of children's clothing, toys, and essentials designed with love and care, always with children at the forefront of our minds. As a B Corp, our commitment goes beyond commerce; we strive for a sustainable future and take pride in our responsibilities to the planet and our communities. At JoJo, every role, every task and every day is an opportunity to support, inspire and contribute to the well-being of our teams and our customers. We embrace and openly welcome people from different cultures, perspectives, and experiences to create a diverse and enriched environment. We work hard to recruit, develop, and retain the most talented people, regardless of background to make sure we grow our company sustainably and with different cultural influences. By encouraging a diverse and inclusive workforce, we aim to create an environment where everyone can thrive and reach their full potential.