At a Glance
- Tasks: Lead and inspire retail teams to deliver exceptional customer experiences and achieve commercial success.
- Company: Join Sky, a leading media and entertainment company with a vibrant culture.
- Benefits: Enjoy free Sky TV, private healthcare, discounts, and a generous pension scheme.
- Other info: Work across Glasgow's top retail hubs with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in sales, team coaching, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Role/Team overview Join us as a multi -site Retail Leader in Glasgow, where youll work within our Retail Operations team to inspire and lead your teams to consistently provide a great experience for our customers, as well as achieving exceptional commercial results.
Youll have the support to aid your continued development to make an impact, pushing boundaries, creating solutions, hitting targets.
This is a pivotal position within the wider Sky Retail Scotland and Northern Ireland team which encompasses 11 Retail hubs and 3 Retail stores.
What youll do Work 40 hours per week, 5 days out of 7 across our Glasgow locations Role model our values every day, placing our customers and colleagues at the heart of everything you do Proactively maximise the commercial performance of the store, increasing volume and value while driving conversions and ARPU Support and challenge your team to achieve and exceed targets, recognising developmental opportunities to ensure they are empowered and equipped Build and develop an inclusive and diverse team, while delivering against operational performance measures What youll bring Proven experience within a sales environment, with a strong understanding of customer and commercial priorities A track record of coaching, developing and inspiring teams to achieve and exceed performance targets Strong commercial awareness, with the ability to interpret KPIs and drive operational performance A genuine passion for delivering exceptional customer experiences Excellent communication and relationship-building skills, with the ability to engage and influence stakeholders at all levels Benefits and perks Theres one thing people cant stop talking about when it comes to life at
Sky: the perks.
Heres a taster: Free Sky TV or NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How youll work At our Sky Retail Hubs across Glasgow Silverburn, Braehead and Forge Shopping centres.
Who we are Were Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services.
Working with us means youll be bringing the joy of a better experience to more people, every day.
All so we can do better and deliver better for our customers, colleagues and society.
Were an equal opportunity employer and value diversity at our company.
Were a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.
We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate.
Please flag any adjustments you need as early as you can.
Just so you know: if your application is successful, well ask you to complete a criminal record check.
And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
To be eligible for this role you are required to have the appropriate right to work in the UK.
Please be aware Sky does not offer sponsorship for this position.
To find out more about working with us, search Life At Sky on social media.
Retail Team Leader - Glasgow employer: MindMatch
Selwood Housing is an exceptional employer that prioritises the growth and development of its employees, offering a supportive team environment where collaboration and knowledge sharing are key. With a commitment to inclusivity and a range of benefits including competitive salaries, flexible working opportunities, and ongoing training, you will not only gain hands-on experience as an Apprentice Electrician but also build a rewarding career in a respected trade within a growing not-for-profit organisation dedicated to providing affordable housing in the Southwest.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Leader - Glasgow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like MindMatch, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like MindMatch!
We think you need these skills to ace Retail Team Leader - Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at MindMatch, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at MindMatch and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show MindMatch that you’re ready to jump in and contribute right away!
How to prepare for a job interview at MindMatch
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
