At a Glance
- Tasks: Lead service improvement and drive quality across care services nationwide.
- Company: Voyage Care, an award-winning organisation dedicated to high-quality care.
- Benefits: Competitive salary, remote work, car allowance, and generous leave policies.
- Other info: Join a values-driven team with opportunities for personal and professional growth.
- Why this job: Make a real impact in the lives of people with complex needs.
- Qualifications: Experience in health or social care and strong service improvement skills.
The predicted salary is between 40000 - 50000 € per year.
This is a role where you can truly shape the future of care. At Voyage Care, we support thousands of people across the UK with learning disabilities, physical disabilities, autism, brain injuries and complex needs. We are proud to be an award‐winning organisation (Health Investor Specialist Care Provider of the Year) with a national reputation for high‐quality, innovative services.
Now, as we expand our Service Optimisation Team, we are looking for a Service Optimisation Manager to play a critical role in driving quality, growth and continuous improvement across our services.
This is a high‐impact, hands‐on role for an experienced health or social care professional who thrives on pace, challenge and making a difference. You will:
- Lead the integration of acquisitions and large tender wins, ensuring services are embedded successfully.
- Drive continuous improvement across complex, multi‐site services at a regional and national level.
- Partner closely with Operations teams to deliver quality, compliance and performance.
- Support due diligence and post‐integration activity as part of our growth strategy.
- Maintain Voyage Care's position at the forefront of quality care provision.
- Represent Voyage Care locally and nationally when required.
- Stay ahead of regulatory and external changes, ensuring learning is cascaded effectively.
- Occasionally provide direct care support, ensuring first‐hand understanding of service delivery.
This role involves regular nationwide travel and overnight stays – a full UK driving licence is essential.
You will be someone who is confident working at pace, comfortable with complexity, and motivated by improvement. You will bring:
- Previous experience in health or social care (essential).
- A strong background in service improvement, quality or operations.
- The ability to work autonomously while collaborating with senior leaders.
- Strong communication, analytical and commercial skills.
- A flexible, solutions‐focused mindset.
- Confidence working across the UK and with multiple stakeholders.
- A genuine passion for improving outcomes for the people we support.
In return, you will join a values‐driven organisation where your work has real impact, alongside a competitive and flexible benefits package:
- Remote working when not in service
- Company car or car allowance
- Competitive salary
- 25 days' annual leave + bank holidays
- Your birthday off
- Enhanced family leave
- Enhanced retirement leave
- Life assurance and pension
- Blue Light Card discounts
- DoctorLine – 24/7 GP access for you and your family
- Eye care vouchers
- Funeral Concierge
- Confidential wellbeing support (V‐Assure / Maximus)
If you are passionate about quality, improvement and shaping services that change lives, we would love to hear from you.
Service Optimisation Manager in England employer: MindMatch
At Voyage Care, we pride ourselves on being an award-winning organisation dedicated to providing high-quality care for individuals with complex needs. Our supportive and values-driven work culture fosters employee growth through continuous improvement initiatives and offers a competitive benefits package, including remote working options and generous leave policies. Join us in making a meaningful impact in the lives of those we support while enjoying the unique advantages of working within a nationally recognised leader in the health and social care sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Optimisation Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sector, especially those who work at Voyage Care. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Voyage Care’s values and recent projects. Show us you’re not just another candidate but someone who genuinely cares about improving outcomes for the people we support.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience in service improvement and how you can drive quality and compliance in our services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Voyage Care.
We think you need these skills to ace Service Optimisation Manager in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Optimisation Manager role. Highlight your background in health or social care, and any specific achievements in service improvement or quality management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for improving outcomes in care services. Share specific examples of how you've driven change in previous roles and why you're excited about joining Voyage Care.
Showcase Your Communication Skills:As a Service Optimisation Manager, strong communication is key. In your application, demonstrate your ability to convey complex ideas clearly. This could be through your writing style or by including examples of successful stakeholder engagement.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our values-driven culture!
How to prepare for a job interview at MindMatch
✨Know Your Stuff
Before the interview, dive deep into Voyage Care's mission and values. Understand their approach to service optimisation and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you connect your background to their needs.
✨Showcase Your Impact
Prepare specific examples of how you've driven quality and improvement in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your hands-on experience and the tangible results you've achieved.
✨Ask Smart Questions
Come prepared with insightful questions about the role and the team. Inquire about their current challenges in service optimisation or how they measure success. This not only shows your enthusiasm but also gives you a clearer picture of what to expect.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of past situations where you had to make quick decisions or manage complex issues, and be ready to share those experiences.
