At a Glance
- Tasks: Manage income recovery and support tenants in maintaining their homes.
- Company: Join STAR Housing, a supportive team making a real difference.
- Benefits: 28 days annual leave, rising to 33, plus ongoing development opportunities.
- Other info: Role involves home visits; DBS check required.
- Why this job: Make a positive impact on people's lives while developing your career.
- Qualifications: Experience in income recovery or housing management is essential.
The predicted salary is between 31537 - 33699 € per year.
Do you thrive on balancing firm income recovery with supportive, person‐centred customer service? We are looking for an Income & Sustainment Officer to manage a varied income caseload and help tenants stay in their homes by tackling arrears early, providing practical support and taking proportionate enforcement action where needed.
What you'll be doing:
- Managing a designated caseload of rent and housing‐related debt
- Maximising income while minimising arrears and tenancy failure
- Agreeing sustainable repayment plans with tenants and former tenants
- Supporting customers to maximise income, access benefits and manage affordability
- Working closely with colleagues, the DWP, local authorities and partner agencies
- Progressing formal recovery and court action in line with policy where required
What we're looking for:
- Experience in income recovery, housing management or debt advice
- Knowledge of welfare benefits and income‐related issues
- The ability to challenge constructively while remaining fair, supportive and professional
- Confidence working independently, including home visits and lone working
Why join STAR Housing?
- Make a real impact by helping tenants sustain their homes and finances
- 28 days annual leave, rising to 33 after 5 years
- Supportive team, clear procedures and ongoing development
- A suitable vehicle is required for this role
- Appointment is subject to a DBS check.
Income & Sustainment Officer in England employer: MindMatch
STAR Housing is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the community. With a supportive team culture, opportunities for professional development, and generous annual leave that increases with tenure, employees can thrive both personally and professionally. Located in Shrewsbury, this role offers the chance to engage directly with tenants, ensuring they receive the assistance they need to maintain their homes and financial stability.
StudySmarter Expert Advice🤫
We think this is how you could land Income & Sustainment Officer in England
✨Tip Number 1
Network like a pro! Reach out to people in the housing and income recovery sectors. Attend local events or join online forums where you can connect with others who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to income recovery and customer service. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it relates to the role.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to share specific examples of how you've successfully managed caseloads or supported tenants in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Income & Sustainment Officer in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Income & Sustainment Officer role. Highlight your experience in income recovery and housing management, and show us how you can balance firm actions with supportive customer service.
Showcase Relevant Experience:When detailing your work history, focus on specific examples that demonstrate your knowledge of welfare benefits and your ability to manage a varied caseload. We want to see how you've tackled similar challenges in the past!
Be Person-Centred:Remember, this role is all about helping tenants sustain their homes. Use your application to convey your commitment to providing practical support and your approach to agreeing sustainable repayment plans with customers.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MindMatch
✨Know Your Stuff
Make sure you brush up on your knowledge of income recovery and housing management. Familiarise yourself with welfare benefits and income-related issues, as these will likely come up during the interview. Being able to discuss specific cases or scenarios can really show your expertise.
✨Showcase Your People Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your ability to provide supportive, person-centred service. Think of examples where you've successfully helped someone in a similar situation, and be ready to share how you balanced firmness with empathy.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing arrears or negotiating repayment plans. Practise your responses to these types of questions, focusing on your problem-solving skills and your approach to maintaining positive relationships with tenants.
✨Be Ready to Discuss Collaboration
This role requires working closely with various agencies and colleagues. Be prepared to talk about your experience in teamwork and collaboration. Highlight any instances where you've worked with local authorities or partner agencies to achieve a common goal, as this will show you're a team player.
