At a Glance
- Tasks: Help new couriers get started and build their confidence from Day 1.
- Company: Join a supportive team at Evri in North Walsham.
- Benefits: Competitive salary, training, and a dynamic work environment.
- Other info: Enjoy a practical role with varied daily tasks and growth opportunities.
- Why this job: Make a real difference in people's lives by guiding them through their first steps.
- Qualifications: No courier experience needed; just bring your positive attitude and people skills.
The predicted salary is between 25185 - 26334 £ per year.
Help new Evri couriers get started with local support! We are hiring Fixed Term Delivery Team Trainer at our North Walsham Delivery Unit to help new self-employed couriers feel confident from Day 1. This role is ideal if you’re local to North Walsham, confident using smartphone apps and enjoy helping people.
Pay: £28000-£32000 plus benefits
Location: Diss / Catfield / North Walsham
Hours: Full-time hours any 5 days over 7 Monday to Sunday
Start date: Immediate starts through to Jan 2027
Contract: Fixed term, full time contracts.
What you’ll do as a Delivery Team Trainer:
- You’ll be the friendly face who helps new couriers get off to a strong start.
- Welcome new self-employed couriers when they arrive at the Delivery Unit.
- Help them set up and use the courier delivery app.
- Show them how to scan, load and prepare for their first deliveries.
- Introduce them to key local contacts, including the EVRi Business Partner and Territory Manager.
- Support Day 1 onboarding and answer practical questions.
- Help organise a manageable first parcel load so new couriers can build confidence.
- Act as a positive coach and support person during the onboarding experience.
You don’t need courier experience if you have the right attitude and confidence with people. This could suit you if you have experience in:
- Customer service, retail or hospitality.
- Warehouse, logistics or delivery environments.
- Training, coaching, mentoring or team support.
- Helping people use apps, phones or workplace systems.
- Local part-time work where reliability matters.
You’ll need to be:
- Confident using smartphones and apps.
- Friendly, patient and clear when explaining things.
- Organised and able to support more than one person at a time.
- Reliable and able to attend the Delivery Unit at agreed times.
- Comfortable in a fast-moving operational environment.
- Local to North Walsham or able to travel there easily.
What we offer:
- Training and guidance before you support new couriers.
- A practical, people-focused role where no two days are the same.
- Valuable experience in onboarding, coaching, operations and logistics.
- The chance to make a visible difference to new courier confidence and Day 1 success.
If you’re passionate about people, love helping others develop confidence, and want a role where you can see the impact of your work every day, we’d love to hear from you. Apply today and help create exceptional Day 1 experiences for our couriers!
Delivery Team Trainer employer: MindMatch
Selwood Housing is an exceptional employer that prioritises the growth and development of its employees, offering a supportive team environment where collaboration and knowledge sharing are key. With a commitment to inclusivity and a range of benefits including competitive salaries, flexible working opportunities, and ongoing training, you will not only gain hands-on experience as an Apprentice Electrician but also build a rewarding career in a respected trade within a growing not-for-profit organisation dedicated to providing affordable housing in the Southwest.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Team Trainer
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like MindMatch.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like MindMatch. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Delivery Team Trainer
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to MindMatch.
How to prepare for a job interview at MindMatch
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in MindMatch's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services MindMatch offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
