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- Tasks: Provide friendly service, support colleagues, and keep the store safe and stocked.
- Company: Join Co-op, a community-focused company with a long history of fairness.
- Benefits: Enjoy 31 days holiday, 30% discount, and a pension scheme with up to 10% contributions.
- Why this job: Be part of a supportive team making a real difference in your community.
- Qualifications: Great people skills and a genuine care for customers are essential.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
Closing date: 19-09-2025
Customer Team Member Location: 4 Hugh Street, St. Marys, TR21 0LL Pay: £12.60 per hour Contract: 39 hours per week + regular overtime, permanent, full time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interviewFull, paid training provided You can apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We’re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What youll do
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyones day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. Were also part of the Disability Confident scheme, meaning well always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
Well ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
#3
Customer Team Member employer: MindMatch
Contact Detail:
MindMatch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Get to know the Co-op values! When you walk into that interview, show us you understand what we stand for. Talk about how you can contribute to our mission of making things fairer for our members and communities.
✨Tip Number 2
Practice your people skills! As a Customer Team Member, you'll be interacting with customers all day. Role-play common scenarios with friends or family to boost your confidence and show us your friendly side.
✨Tip Number 3
Flexibility is key! Be ready to discuss your availability during the interview. We love team members who can adapt to different shifts, so let us know when you can work and how you can fit into our varied schedule.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts and show us why you’d be a great fit for the Co-op team!
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for helping customers.
Highlight Your Skills: Make sure to mention any relevant experience or skills that align with what we’re looking for. Whether it’s great people skills or a knack for problem-solving, we want to know how you can contribute to our team!
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and get to the point quickly. This helps us understand your qualifications without sifting through too much info.
Apply Through Our Website: Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts, and you’ll be one step closer to joining our fantastic team at Co-op.
How to prepare for a job interview at MindMatch
✨Know the Co-op Values
Before your interview, take some time to understand the values and mission of Co-op. They focus on fairness and community, so think about how you can align your answers with these principles. Show that you genuinely care about customer service and community involvement.
✨Showcase Your People Skills
As a Customer Team Member, you'll be interacting with customers and colleagues regularly. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. This will demonstrate your great people skills and ability to work in a team.
✨Be Ready for Shift Flexibility
The role requires flexibility with varied shifts, including early mornings and late evenings. Be prepared to discuss your availability and willingness to adapt to different working hours. This shows you're committed and ready to meet the needs of the store.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle specific situations, like dealing with a difficult customer or managing stock levels. Practising these scenarios will help you respond confidently and effectively during the interview.