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- Tasks: Help customers with mobile tech queries over the phone and solve their problems.
- Company: Join EE, a leading mobile network provider in the UK, known for its innovation and support.
- Benefits: Enjoy flexible hours, online GP access, generous leave policies, and huge discounts on products.
- Why this job: Make a difference while developing your skills in a supportive and fun team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible scheduling, occasional home working, and opportunities for career growth.
The predicted salary is between 13379 - 13698 £ per year.
Customer Service Advisor Part Time (Plympton, Plymouth, United Kingdom)Where: EE PlymouthPart Time Lates: PermanentSalary: £13,379.73 per yearHourly rate: £12.82The Role;Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE.Why not use your skills to make a difference and join our Mobile Technical Team in Plymouth. You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next. You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.What’s in it for you? A great starting salary of £13,379.73 pro-rata rising to £13,698.13 pro-rata after 8 months of being hereOnline GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by usMarket leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderlyFamily Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their familyHuge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every yearSupport in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you wantSeason Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it countsVolunteering days, so you can give back to your local communityOptional Private Healthcare and Dental, to protect you and your familyOn top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor Part Time (Plympton, Plymouth, United Kingdom) employer: MindMatch
Contact Detail:
MindMatch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Part Time (Plympton, Plymouth, United Kingdom)
✨Tip Number 1
Familiarise yourself with common mobile technology issues and solutions. This will not only boost your confidence during the interview but also demonstrate your proactive approach to problem-solving, which is key for a Customer Service Advisor role.
✨Tip Number 2
Practice your communication skills by engaging in conversations about tech topics with friends or family. Being able to explain complex ideas simply will show your ability to build relationships with customers, a vital part of the job.
✨Tip Number 3
Research EE's products and services thoroughly. Understanding what you’ll be supporting will help you answer questions more effectively and show your genuine interest in the company during the interview process.
✨Tip Number 4
Be prepared to discuss your flexibility and how you can manage your time effectively. Since the role offers flexible hours, showcasing your ability to adapt and prioritise will make you a strong candidate.
We think you need these skills to ace Customer Service Advisor Part Time (Plympton, Plymouth, United Kingdom)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight your problem-solving skills and any experience with technology or customer service, even if it's informal.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the role. Emphasise your ability to build relationships and your calmness under pressure, as these are key traits for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for EE and how your skills can contribute to their team. Be sure to include examples of how you've solved problems in the past.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer service role.
How to prepare for a job interview at MindMatch
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or find creative solutions.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice explaining complex ideas simply and effectively. You might even want to role-play common customer scenarios with a friend before the interview.
✨Highlight Your Tech Savviness
Even if you don't have direct experience, show your enthusiasm for technology. Mention any relevant hobbies, like gaming or tinkering with gadgets, to demonstrate your comfort with tech-related queries.
✨Emphasise Flexibility and Team Spirit
EE values flexibility and teamwork. Be ready to discuss how you can adapt to changing situations and how you work well with others. Share examples of times when you've supported colleagues or contributed to a positive team environment.